Requisition ID: Store : LensCrafters Position:Part:Time At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.
GENERAL FUNCTION
The Sales Associate delivers the brand value proposition : Set the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. Helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high quality eyewear which exceeds our customers expectations. Ensures customers are always happy and satisfied with their experience.
MAJOR DUTIES and RESPONSIBILITIES
:Greets all customers with a warm welcome. Shows urgency in providing service to customers and satisfying their needs; attracts new customers.
:Explores the needs and priorities of customers and links to store offerings, including eye exam.
:Is attentive to details, asks follow up questions for clarity, and consults with Optician as needed.
:Performs work accurately and thoroughly. Offers perfect product solutions. Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
:Assists customers in selecting products. Suggests improvements and recommends solutions. Shows patience and courtesy to indecisive or hard:to:please customers.
:Anticipates problems; explores underlying reasons for issues; strives to develop long:term solutions and ensures customers are satisfied.
:Possesses the ability to multi:task and demonstrates the ability to prioritize and manage time with competing priorities.
:Custom fits glasses and precisely places prescription in lenses.
:Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer.
:Strives to achieve exceptional results on goals and competencies.
:Accurately operates associate tablet and terminal, collects proper payment and retains proper change/paperwork for all transactions.
:Presents, celebrates and educates at customer pick:up.
:Takes pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized. Secures all company assets under ones control.
:Informs management of potential safety opportunities.
:Actively participates and contributes to store meetings and morning team huddles.
:Possesses a can:do spirit and strong drive for results; self:motivated with a desire for continual learning and improvement.
:Adheres to attendance and daily time keeping requirements.
:Adheres to all company policies and procedures.
:Sells on your feet 80:100 of the time.
:Consistently maintains proper dress code, including name tag and associate tablet.
:Other duties may be assigned as business needs dictate.
BASIC QUALIFICATIONS
:High School graduate or equivalent
:Strong customer service skills
:Strong basic math skills
:Effective selling skills
:Familiarity with point of sale system, computers and calculators
:Embrace new technology and change
PREFERRED QUALIFICATIONS
:Knowledge of current store merchandise
:Customer service and retail experience
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request
