Lider De Equipo Unidad Ciu (Intervenciones Clinicas)

Lider de Equipo Unidad CIU (Intervenciones Clinicas)

Regular

Non-Exempt

GENERAL DESCRIPTION:

Acts as a subject matter expert in the Clinical Intervention Unit, providing support to the Pharmacy Technician Supervisor. Key responsibilities include assisting with identifying areas for improvement and developing strategies to address them, in collaboration with the supervisor. The role also involves reviewing and updating process guidelines related to TF/STAR functions, as well as identifying training or retraining needs for staff. Additionally, this position helps facilitate operational tasks, offering technical guidance and support. The role includes managing and guiding the team to ensure they meet their objectives and comply with regulatory training requirements set by relevant authorities.

ESSENTIAL FUNCTIONS:

•Assists in the daily operations of the Clinical Interventions Unit, monitoring processes and providing support to staff in addressing any issues that arise.

•Identifies process trends and collaborates with the supervisor to propose action plans for improvement. Offers timely feedback on areas of opportunity to optimize process management and time utilization.

•Provides assistance to the team by addressing obstacles that affect their performance and ensuring smooth operations.

•Manages technical issues related to the dialing system (ALVARIA), ensuring calls are handled according to established goals with minimal disruptions. Supports the supervisor in overseeing system processes, such as call monitoring, uploads, and file management.

•Records, tracks, and reports daily call metrics for technicians and the team.

•Brings any process-related issues or resource challenges to the supervisor's attention for resolution.

•Supports unit operations during periods of heavy workload or when delegated tasks arise.

•Assists in the development and implementation of strategies aimed at improving quality measures, including adherence to standards for diabetes, hypertension, cholesterol, statins (SUPD & SPC), Medication Therapy Management (MTM), polypharmacy, and COB.

• Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices.

• May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document.

MINIMUM QUALIFICATIONS:

Education and experience: Technical or Associate Degree in Pharmacy Assistant. At least two (2) years of experience in areas of pharmacy, medical plans, PMB, and/or specialty pharmacy.

Certifications / Licenses: Current Pharmacy Assistant License and Registration is required.

Other:
Languages:
Spanish – Intermediate(comprehensive, writing and verbal)
English – Intermediate(comprehensive, writing and verbal)

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