Manager Ii Care Center

MMM Holdings, LLC is a company that provides Medicare Advantage and Medicaid plans in Puerto Rico. Currently, MMM Holdings, LLC operates in Puerto Rico under Elevance Health, Inc. a leading health company dedicated to improving the quality of life of communities in the United States. Through its affiliated companies, they serve more than 118 million people.

Manager II Care Center

Location: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. The location to report is at MMM Clinic at Parque Industrial, Carr. PR-725 Km. 0.5 Bo Llanos, Aibonito, Puerto Rico.

Must be available to travel to other clinics locations as needed.

Schedule: This position will work rotating shifts within operational hours from 6:00 am- 11:00 pm Monday thru Sunday. May be required to work weekends or holidays, depending on company needs.

The Manager II Care Center is responsible for providing supervision and leadership to the administrative and non-physician clinical staff of a large care center and may be responsible for multiple care centers.

How You Will Make an Impact

Primary duties may include, but are not limited to:

Implements and monitors operational/office policy and procedures.
Ensures office processes are efficient, supports the care center, and enhances patient satisfaction and retention.
Participate in audits and/or inspections assigned by regulatory agencies.
Carry out the necessary arrangements for the incorporation of new providers into the clinic.
Analyzes daily office operations and utilization of resources.
Maintains appropriate staffing levels and morale.
Interacts with regional manager to facilitate office operations to meet company objectives.
Develop, implement, and maintain quality protocols and insurance compliance with the quality indicator established in the clinics.
Ensure laboratory and radiology resources meet established protocols and patient results are delivered on time.
Monitor costs associated with consulting expenses from external providers, track hours incurred, and tasks performed (professional services).
Perform additional duties, weekly reports and/or relevant tasks to the position as requested by Director, Medical Directors and/or EVP
Conducts monthly staff meetings.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

Requires a H.S. diploma or equivalent and a minimum of 5 years experience in a physician office; or any combination of education and experience which would provide an equivalent background.
For associates working within Puerto Rico who are member or patient facing either in a clinical setting or in the Best Transportation unit, a current PR health certificate and a current PR Law 300 certificate are required for this position.

Preferred Skills, Capabilities and Experiences:

Bachelor's Degree in Business Administration or a related Healthcare field is highly preferred.
Bilingual( Spanish/English) in an intermediate level.
Previous experience in a leadership or supervisory role is strongly preferred.
Experience working with report generation and audits.
Experience with managed care and Fee-For-Service reimbursement requirements.
Experience working with electronic records systems is preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ****** for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.