Full Job Description
What’s The Role
The Security Loss Prevention Manager oversees the implementation and effectiveness of all division and corporate asset protection related programs and strategies in the markets for minimizing the loss of merchandise, money, or company assets as much as possible. Leads the effort to efficiently and effectively provide risk mitigation, provide security oversight and asset (People, Property, & Data) protection within Puerto Rico and USVI markets.
What You´ll Do
Investigate known or suspected internal theft, external theft, or vendor fraud. Investigate crimes committed within organizations. Analyze asset protection functionality of stores and partner with management and associates to remedy deficiencies. Analyze store security needs and deploy resources (e.g., uniformed guard, AP specialist); supervise to ensure effectiveness. Serve as the Project Manager for deployments of Loss Prevention solutions and applications to stores, field leaders, and corporate users. Engage, coach, train, and influence business partners within LCPR to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path. Effectively address product loss mitigation, physical security considerations, potential and actual workplace violence incidents per policy as well as conduct testing of the incident response plans. Identifies market trends relating to physical security and develops action steps to assist in implementing best practices. Audit sites to ensure inventory is processed, handled, and monitored appropriately, and document any errors or failures. Develop policies and train staff in loss prevention, reduce shrinkage, and use tagging and/or reporting mechanisms. Implement or monitor processes to reduce property or financial losses. Monitor operations to ensure compliance with safety or security policies or regulations. Conduct store audits to identify problem areas or procedural deficiencies. Monitor operations to ensure compliance with safety or security policies or regulations. Identify and report merchandise or stock shortages. Communicate situation details to appropriate personnel. Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits. Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community. Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies. Assess security needs across locations to ensure proper deployment of loss prevention resources, such as staff and technology. Investigate or interview individuals suspected of shoplifting or internal theft. Analyze retail data to identify current or emerging trends in theft or fraud. Advise retail managers on compliance with applicable codes, laws, regulations, or standards. Monitor compliance with operational, safety, or inventory control procedures, including physical security standards. Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks. Inspect equipment to ensure safety or proper functioning. Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management. Monitor operations to ensure compliance with safety or security policies or regulations. Contribute to the development of the Loss Prevention program, provide direction and leadership in initiating these new programs, and manage training and awareness programs for LCPR. Collaborate with law enforcement agencies to report or investigate crimes. Collaborate with law enforcement or security agencies to respond to incidents. Testify in civil or criminal court proceedings. Testify at legal or legislative proceedings. Coordinate with risk management, legal, human resources, or other departments to assist in-company programs, investigations, or training. Collaborate with outside groups to develop programs or projects. Demonstrates and ensures compliance with the Customer First Philosophy, all LLA's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
Knowledge & Experience
Bachelor’s degree required. Major in criminal justice is preferred. 7+ years of experience in loss prevention and/or educational background in loss prevention, security, risk management, or law enforcement (preferred). 3+ years of experience with security equipment such as intrusion detection devices, access control systems, and video review system. Experience conducting internal investigation interviews and managing external apprehension programs with proven ability to successfully resolve incidents is required. Experience handling workplace violence situations.
Skills & Abilities:Strong observation abilities. Sharp critical thinking skills. Strong and effective communication skills (written and verbal), fluency in English Self-Starter, ability to produce quality work with minimal supervision. Ability to make decisions quickly with a practical approach and accountability. Strong planning, organizational, and prioritization skills. Possess excellent interpersonal skills and the ability to communicate effectively with customers, other team members, and leadership. Ability to multi-task and make good judgments under stressful situations. Analytical leader experienced in performance-based, action and results-oriented management, strong project manager and effective problem-solver.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
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