Requisition ID: 91448
At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.
GENERAL FUNCTION
The Managing Optometrist is the leader and business owner within the marketplace and organization by delivering the brand promise through key steps in the patient /customer journey, superior patient experience and the organizations key performance metrics. Ensures all patients receive the highest quality Optometric care.
MAJOR DUTIES and RESPONSIBILITIES
:Creates compelling vision for the future, develops clear goals and operating plans ensuring executional excellence and winning results in partnership with Regional and Store Manager(s).
:Sets and communicates clear objectives and expectations, demonstrates commitment to exceed results through strong competency in KPI management and high accountability.
:Ensures LensCrafters is known as the leading optical provider within the community.
:Operates as stakeholder to all within the organization and local market.
:Places the patient/customer as the center focus and delivers excellent service.
:Strives to exceed expectations on all KPIs.
:Leads/Manages the team in providing unsurpassed Patient Service Excellence.
:Addresses all patient/customer visual life style needs.
:Builds patients/customers for life and becomes their sole family practitioner.
:Listens carefully to patients/customers questions or concerns.
:Provides a summary of patient/customer overall eye health.
:Conducts service in accordance with protocol and accepted standard of care.
:Establishes a positive Doctor/Patient relationship.
:Utilizes and leverages all technology to deliver unsurpassed patient/customer experience.
:Demonstrates effective communication with all office and store associates to ensure a seamless patient experience and transition.
:Ensures office quality systems are maintained.
:Maintains State Licensure and practices to the full scope of that license; maintains continuing education requirements.
:Provides effective on:the:job training and guidance to team members making use of Company provided programs.
:Delivers feedback in a timely manner to all associates. Confronts problem performers directly and without delay; practices performance management.
:Creates a positive culture linked to corporate vision and values.
:Engages and leads effective store huddles.
:Conducts chart audits with Associate Optometrist.
:Recruits, interviews and selects high caliber success oriented talent, creates talent pipeline for succession planning.
:Forecasts staffing needs based on available information and assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic and patient demand.
:Adheres to company policies and procedures and acknowledges receipt of physical inventory.
:Takes pride in the appearance of the office and ensures visual displays are in accordance with Company provided guidelines.
:Maintains safe working environment for all.
BASIC QUALIFICATIONS
:Doctor of Optometry
:Demonstrated leadership/management skills
:Knowledge of current Optometric technology and practices
:Developed communication skills, both verbal and written
:Strong problem solving and critical thinking skills
:Organization and time management skills
:Knowledge of sound business management practices
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