LIBERTY CABLEVISION OF PR, LTD.
JOB DESCRIPTION – PR044
Job Title:NOC Specialist Reports to: NOC ManagerEEO Category: PRO (Professional)FLSA Status: Exempt
SUMMARY OF JOB:
Oversees IP network connectivity between all sites. Monitor MAN switches, routers, CMTS, CM’s, Power Supplies, Fiber, Business Customer rings, Servers, SAN applications and service status.
ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
· Using various diagnostic and monitoring tools, observes network, OTN and Data Center health
· Verifies networking equipment as well as connectivity between cable modems and ISP
· Checks network traffic ensuring proper working order
· Uses initiative, experience and knowledge to perform troubleshooting and escalation as necessary
· Generates extensive communications of network or system outages following customer ticket process
· Assist network departments on restoration during outages
· Follow prescribed escalation policies to ensure network and customer outages are resolved in an appropriate time frame
· Must work different shifts, including nights, weekends and holidays
· Travels to meetings and Liberty network and /or systems locations as required
· Demonstrates and ensures compliance with The Customer 1st philosophy
· Other functions that may be assigned
· Bachelor’s Degree in Computer Science, Math or Science; or equivalent experience
· At least two (2) years of experience in Network Management Systems in a Telecommunications or Cable environment
· Knowledge of Operating Systems: Windows (XP, Vista and 7), Unix (HP, SUN) and Linux
· Data networking knowledge: TCP/IP, Ethernet, VoIP, MPLS (Cisco equipment)
· Transmission background on DS-0, DS-1, DS-3, OC-3/12/48/192. GigE, wireless (WIFI)
· Knowledge of FTP, DNS, SSH, Telnet, SNMP and CLI required
· Knowledge of HFC networks, Docsis specification
· Proficient in the use of Microsoft Office (Email, Word, Excel)
· Ability to work and produce under pressure with minimum supervision
· Must be customer oriented team player
· Excellent analytical problem-solving abilities
· Good communication and interpersonal skills
· Fully bilingual both oral and written (Spanish/English)
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