Overview Harris Utilities: SmartWorks is seeking an intermediate level Inside Sales professional SmartWorks is looking for a software Install Base (IB) Inside Sales professional who is an energetic and highly motivated team player to join our growing Sales organization. This individual will focus on developing relationships to our existing Utility base (Electric, Water, Wastewater, and Natural Gas) customers and selling back to base while supporting the Business Development team on new name sales and Request for Proposals. The role requires representing our company with honesty and integrity, building strong relationships, increasing current business through direct selling, while growing profitability and maximizing company growth. The candidate will work with new and existing Harris customers with respect to data management, decision management, and customer engagement. The ideal candidate will have a passion for customer service while addressing their business needs. Details Performs inside sales activities via phone to meet or exceed lead and sales objectives Assume existing customer accounts to understand their current software portfolio generating expansion and product sales within that customer base Ability to prioritize opportunities to address their future software needs and budgetary cycle and approval processes Ability to research geographic, regulatory, and/or business related information prior to calling clients Initiates outbound calls to engage in a sales discovery and generating sales leads for the Business Development to pursue Takes orders from inbound Install Base (IB); also responds to e-mail inquiries, orders, and other communications arriving via the Internet Serves as a liaison between customers and appropriate company departments to resolve customer questions and problems. Maintains records of all interactions with customers and prospects in CRM Uses and updates all customer account information in CRM and follows an established sales script to inform customers of company products/services Works closely with the Product Manager and Sales Engineer in pricing models to generate quotes with scheduled contracting follow up. Provides regular updates to the Sales Team with campaign activity and prospect information or feedback including all relevant account and contact information. Conference organization, customer meeting scheduling and/or presentation support Other duties as assigned from time to time. Qualifications 2-3 years of complex sales experience in software sales or previous experience working in the utility industry is preferred. Demonstrated successful sales experience utilizing a sales process. Hunter sales attitude Track record of exceeding sales goals and managing targets would be ideal Works effectively within a collaborative and cohesive, team based environment Excellent verbal, written and presentation skills Outstanding customer service and organizational skills Positive and result oriented mindset Ability to multi-task effectively and to consistently meet assigned deadlines Self-starter with ability to work well independently and in groups Ability to use a laptop PC, various MS software applications such as Outlook, Word, Excel, PowerPoint and other various software applications used as required. Language: English Role is primarily inside sales with opportunity for future travel. NOTE: 25 - 40% travel will be initially required for training, job shadowing purposes, and/or corporate and internal meetings Location The majority of SmartWorks' employees work remotely requiring travel requirements to; Customer sites in Canada and, primarily, in the United States, the Sales Office in Calgary, Alberta, Canada, Harris Corporate office in Ottawa, Ontario, Canada as well as affiliate offices in Texas and Georgia The ideal Candidate will reside in the central or eastern time zone to support existing customers (Eastern to Pacific time zones) and expected to remotely or out of one of our offices Compensation Salary will be commensurate with experience and job responsibilities Harris offers excellent benefits including health, dental, life and disability insurance, remote work environment, and a flexible vacation policy. Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5611 or at HarrisTalentAcquisitionharriscomputer.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. SDL2017
