At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here Primary Responsibilities: Manage all efforts required to meet and exceed customer targets and delivery plans within assigned program Ensure that manufacturing plans and schedules are met in order to comply with customer demands Create Line of Balance and Operations status report for Critical programs Lead the coordination and development of general strategy for manufacturing programs in terms of cost, quality, process and delivery during all program phases including early and mature stages Provide technical and operational excellence recommendations that improve customer service levels and metrics Serve as the main liaison between the program office, operations and the customers by having daily direct communications Lead transition activities of hardware builds between plant sites Coordinate activities between operations, engineering and enterprises Lead and support process improvements and/or corrective actions initiatives Provide feedback to team members to ensure the required levels of performance are obtained Basic Qualifications: 7 years of manufacturing experience 5 years of Project Management experience Preferred Qualifications: Experience setting clear goals and milestones, measuring performance Proven ability to come up with creative solutions to complex problems by applying technical knowledge and business judgment to identify approach and methods Strong problem-solving skills, analytical capabilities, data analysis, attention to detail with outstanding organizational skills Outstanding presentation, verbal, and written communication skills (Spanish & English) Must be able to work with multiple priorities simultaneously Excellent analytical skills to support effective decision making Excellent cross-group collaboration and demonstrated team leadership capabilities Education: Bachelors Degree engineering preferred with 7 years of manufacturing experience Masters degree engineering or business preferred with 4 years of manufacturing experience
