Help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle calls and answer patient questions.
If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!
Consider yourself to be a hard-worker? We offer limitless bonus potential and growth opportunities.
No medical experience? No worries! We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.
Operations
Receive inbound retention calls from current customers in a multi-line call center environment
Accommodate scheduling needs of existing patients including future appointments
Make outgoing confirmation and follow up calls
Make outbound calls to patients to re-establish patient care
Educate customers on membership features, offerings, billing and charges to retain customer
Act with urgency to meet and resolve customers’ needs and problems
Demonstrate knowledge of services
Ensure customer issue follow-up is completed on time and accurately
Interpersonal/Team Orientation
Builds rapport and constructive and effective relationships. Uses diplomacy and tact
Expediently handles all problems, issues, and challenges with professionalism
Actively listens. Is patient and allows others to communicate their views
Ethics/Integrity
Follows company ethics policy
Maintains confidences
Viewed as direct, open, honest, and truthful
Qualifications
Great phone and interpersonal skills
Awesome customer service abilities
1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
Excellent communication skills, both written and verbal
Strong organizational, reporting, data entry, time management, and follow-up skills required
Proficient in Word, Excel, and Call Center systems
Ability to connect with people, empathize with them and offer viable solutions to their concerns
Proven ability to make effective decisions
Ability to multi-task and meet critical deadlines
Experience and ability to manage through rapid and dramatic changes
Flexibility in shifts/hours
Regular, consistent and punctual attendance
Experience in medical industry is a plus
Bilingual in English is required.
8 hour work shifts during call center hours (M-F 7:00am to 8:30pm, Sat 8:30am - 5:30pm)
Job Types: Full-time, Part-time
Experience:
call center: 1 year (Preferred)
customer service: 1 year (Preferred)
Location:
San Juan, PR (Preferred)
Language:
English (Preferred)
Work Location:
One location
Benefits:
Health insurance
Dental insurance
Vision insurance
Retirement plan
Schedule:
8 hour shift
Company's website:
www.usaveinclinics.com
Work Remotely:
Temporarily due to COVID-19
