Patient Services Supervisor

*Job description*

Patient Services Supervisor will be responsible for overseeing the daily operations of our customer service department, training, motivating, and coaching the team, setting their priorities on performance. The Supervisor will be responsible for compiling data to make assessments of their department's progress and coordinating with upper management to find ways to meet and improve customer service objectives. Will be liaison between customers and internal teams.

This position will be responsible on team's performance achievements by driving constant process improvement within the team.

*Primary Responsibilities:*
* Coordinate, supervise and accountable for the daily / weekly / monthly activities of team members.
* Lead and manage patient services team including scheduling, implementing training, and assessing performance.
* Set priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Turnaround Time, and Error corrections.
* Coordinate work activities with other supervisors, managers, departments, etc.
* Identify and resolves operational problems using company or upper management approved processes, expertise, and judgment.
* Provide coaching and feedback to team members, including formal corrective action.
* Conducts annual performance reviews for team members.
* Audit daily telephone activity to ensure compliance with performance and quality standards.
* Coordinate IT support, training, and orientation for new technology users.
* Be the voice of the patient within the organization.

*Required Qualifications:*
* Minimum 5+ years experience in customer-facing roles
* 1+ years of experience as a supervisor/team lead/manager
* Availability to work 40 hours / week during varying business operating hours Monday - Friday from 8AM-9PM and Saturdays 9AM -3PM.
* Technical background preferred
* Bilingual English/Spanish a must
* Must have strong problem solving skills and analytical thinking
* Proven experience in a leadership role is required
* Must enjoy talking to customers and helping them find solutions to their needs.
* Excellent communication skills both written and spoken.
* Team player who can engage with other functions to deliver a better customer experience and drive collaboration.

Job Type: Full-time

Schedule:
* Day shift

Work Location: In person