Job Summary The candidate must be proficient in technical writing. Oral/written communication has to be top notch as client interactions canoccur. We are looking for more than just someone that can copy/pasteinformation into articles, but that can really understand Service Desk, SelfService, and work with technical teams to push down knowledge (shift left). Must be able to turn the information into usable knowledge material atall levels. Service Now Knowledge tool usage is a big plus along withRemedy Knowledge Mgmt and other tools. The ideal candidate will beanalytical as well be able to generate knowledge metrics, dashboards, etc. Essential Job Functions Assists in the development and definition of knowledge management systems; deploys knowledge management programs knowledge management technologies tools and concepts. Assists deployed knowledge management program teams to audit and maintain implemented knowledge management programs. Works in conjunction with appropriate parties to identify, design, develop, and implement processes, procedures and reusable templates that support or enhance the knowledge management program. Develops knowledge sharing strategies and processes; ensures knowledge architecture is funded, designed, built, and administered. Coordinates and maintains content, tools and change management delivery channels within web based delivery environment. Ensures latest tools are incorporated into knowledge management programs. Facilitates knowledge sharing and ensures consistency of understanding across business units. Develops and integrates knowledge infrastructure and processes, plans, standards, tracks reuse, and scorecards; ensures proper training. Locates appropriate knowledge management content within the company in order to enhance the sales and delivery processes and to efficiently transfer knowledge to employees. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, library science or related field preferred Three or more years of knowledge management experience Experience working with industry knowledge management programs Experience working with knowledge management tools and techniques Experience working with management strategy and intellectual capital Other Qualifications Interpersonal skills for communicating with employees Good personal computer and business solutions software skills Analytical and problem solving skills Organizational skills to balance and prioritize work Ability to work independently and as part of a team Willingness to travel SDL2017
Ciudad: isabela
