The Quality Associate-Complaints will perform duties related to complaints investigations including registration, testing, data gathering, corrective/preventive actions request, investigation report and closure. The holder of this position demonstrates commitment to performing operations in a safe and efficient manner in accordance with required safety and quality standards.
The Quality Associate-Complaints will perform duties related to complaints investigations including registration, testing, data gathering, corrective/preventive actions request, investigation report and closure. The holder of this position demonstrates commitment to performing operations in a safe and efficient manner in accordance with required safety and quality standards.
Main Responsibilities & Tasks:
Performs complaint investigations by analyzing the material, performing the necessary tests and evaluating of information from the customer.
Sends acknowledgment of complaints registration and sample receipt to the customer.
Creates the response (interim & final) and replies to the customer (as applicable).
Maintains electronic logs of received complaints and keeps them up to date.
Coordinates with production any sample processing for the evaluation of scrap material or customer complaint as applicable.
Performs the required physical test on samples. Records the results/findings, gather data an prepares reports.
Coordinates with external laboratories additional testing as required.
Prepares requisitions and assures that samples are delivered. Evaluates the results upon receipt and discuss any deviations observed.
Suggest ideas for the area improvements.
Other duties as assigned.
Qualifications & Skills:
Bachelor degree in Sciences or Engineering from an accredited College or University, preferred with background in Biology/Microbiology or equivalent combination of education and experience.
Ability to read, write and speak fluent English
Experience in a Pharmaceutical or Medical Device Industry with at least 3 years of experience.
Proven ability to follow investigation methodology and understanding of the basic approaches for root cause analysis and corrective and preventive actions determination.
Experience in working with laboratory equipment and computer software.
Proven technical writing skills.
Must have good organization and time management skills.
Ability to speak effectively in front of groups of customers or employees of the organization.
Experience in working with laboratory equipment and computer software.
Knowledge in statistics is desirable.
Able to work with computer programs such as:SAP, MS Word, Excel and Outlook.
Ability to speak effectively and fluently before groups of customers or employees of the organization.
Capability to read and interpret documents such as safety rules, policies, instructions, procedures and drawings.
Working knowledge of technical documentation required
Proficient computer skills
Ability to prioritize and manage tasks
Good communication organizational skills
Interested? Driving our future growth requires talented people. Sartorius is a dynamic organisation suited to people who want to showcase skills, be recognised for expertise and thrive in a vibrant and innovative environment.
To find out more about Sartorius as an employer visit us on Sartorius Careers
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Reference Number
R2860
Job Begin
May 18, 2020
Employment Mode
Full time
Functional Area
Quality
Location
Yauco
(
Puerto Rico
)
