Quality Complaints Specialist-Investigations-Rca

Descripción del Empleo:
Supporting the product complaint system at Company through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. Functions: Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations. Follow-up on corrective actions derived from investigations through completion. On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation. Performs special projects as requested by supervisor.
Requisitos:
Minimum 5 years of experience in Compliance/Investigation in a regulated industry. Experience in Complaint Investigations and Root Cause Analysis. Availability to any shift or weekends. Bachelor Degree in Science or Engineering Completed. Fully bilingual. Qualified candidates please send resume to: **********