As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.
At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.
Visit the link below to learn more about #LifeAtBCU:
https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001
Summary:
Got a thing for puzzles and have a knack for being “cool under pressure”?
Located in our Corporate Headquarters, The MR team consists of individuals who support and drive our motto, “We’ve Got Your Back”. We are looking for people like you who can handle the empowerment of decision making, while staying cool in the times of stress.
Do you like being the first and only point of contact? Do you like “owning the job” from start to finish? Do you love solving problems? This is your opportunity to join a world class service team full of passionate people who love serving others. We find that former team captains, competitive merit badge collectors and volunteers do well here!
Can you think on your feet? Do you get excited about technology? Are you willing to go above and beyond? Do you consider yourself a self-starter? If you excel at figuring out puzzles and enjoy the thrill of team victory, we bet this is the right job for you!
A typical day will include going the extra mile to resolve member questions, while educating folks on easy self-driven options available in our mobile or online banking tools. Simply put, you get to help our members fulfill their financial needs.
As a part of The MR Team, we can’t promise it will be easy, but we can promise you’ll enjoy gaining skills and experience working on behalf of a Top 100 Credit Union! You will receive (4) weeks of initial training, gain exposure to all parts of the company, participate in engaging committees, and receive competitive compensation, including incentive programs. This is a fast-paced and dynamic environment, but don’t worry, break time can be filled with time at our on-site masseuse room, fitness center, gaming area or just to refill the coffee cup.
We are hiring people who are dependable and get excited to show up when things get tough. Our team plays a vital role in supporting our membership, so people count on us. If you don’t like being on time or don’t want to give it your all, this isn’t the job for you.
This job isn’t for the faint of heart, so if you think you are 100% reliable, tough enough and passionate enough to deliver on our members expectations, apply now.
Qualifications:
Required:
High school diploma or equivalent
Minimum 1 year of customer service experience
High energy, positive attitude, self-starting and coachable individual
Strong interpersonal, verbal, written and active listening skills
Aptitude to develop and own strong understanding of regulatory and departmental policies
Ability to work effectively and pay attention to detail in fast paced environment, leveraging tools to drive a first contact resolution every time.
Ability to adapt quickly and easily to changes in strategies, tools or tactics
Desire to form and make business improvement recommendations
Ability to building strong internal peer and team partnerships
Desire to meet all established performance goals consistently
Basic Windows PC navigation and Microsoft office knowledge
Preferred:
College Degree
Bi-lingual Spanish speaking
BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Job Type: Full-time
Education:
High school or equivalent (Required)
Location:
Añasco, PR 00610 (Required)
Additional Compensation:
Bonuses
Benefits:
Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Parental leave
Professional development assistance
Schedule:
Monday to Friday
No weekends
Company's Facebook page:
https://www.facebook.com/MyBCU/
Work Remotely:
Temporarily due to COVID-19
