Wyndham Grand is now seeking a Room Service Telephone Sales Agent to join our team at the Rio Mar Beach Grand Resort location in Rio Grande, Puerto Rico. Job Summary The Room Service Cashier/Order Taker is responsible for taking, communicating and processing guest orders accurately and timely. He/she is also responsible for ensuring that all paperwork is in order and proper payment is collected. Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical Requirements Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. General Requirements Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Wyndham Hotel & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Wyndham Hotel & Resorts Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Fundamental Requirements Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Answer the telephone according to established standards. Call all guests before delivery of order. Ensure order is taken properly, by repeating orders back to the guest. Ensure all special orders are communicated to servers and to the kitchen. Process tickets upon servers return, and call back each guest to confirm satisfaction. Process mini-bar tickets. Know and upsell the current specials. Be aware of "86" terminology and communicate items to servers. Have a thorough knowledge of menus and current specials in applicable departments. Adhere to all current service standards when receiving, preparing and delivering a guest's order. Check all server side work duties for opening and closing. Assist in the upselling of wine to guests. Estimate delivery times according to business volume. Handle money according to hotel standards, ensuring accurate balancing. Assist servers in the preparing and delivery of guest orders, as needed. Ensure cash is dropped in safe. Pay out service gratuities and run appropriate reports. Clear trays from floors according to established standards. Ensure overall guest satisfaction. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that. We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide. Our Company is an Equal Employment Opportunity Employer. Job Location: Rio Mar Beach Grand Resort, 6000 Rio Mar Blvd, Rio Grande, Puerto Rico 00745 Employment Status: Full-time What we expect from you Bring your best every day Put our guests first Strive to exceed expectations in all you do What you can expect from us Best-in-class training and career development Supportive and engaged team Fast paced fun environment About Wyndham Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them. Apply now " Find similar jobs: Food and Beverage × CREATE JOB ALERTS | VIEW PROFILE We noticed that you are already a member of our Talent Community. Please enter your password to continue. SDL2017
