Axon Puerto Rico, a DXC Technology Company, specializes in enterprise applications services, infrastructure support, and custom applications development. We deliver unique value solutions and provide best-in-class information technology outsourcing and consulting services to companies in the aerospace and defense sector, as well as, other industries needing to comply with ITAR and EAR export regulations. DXC Technology is growing significantly in the Isabela area over the next several months and we are seeking top talent to support our growing needs. If you have a desire to learn and grow a career in the IT Field, look no further. The Capacity Manager is responsible for the delivery of the GIS Global Process for Capacity Management across the specified accounts. They will coordinate with a "virtual team" of support professionals, tasked with providing capacity related services and support to the account. The Capacity Manager is a leveraged member of the Capacity Management Technical Group within the Service Management Global Delivery Network, lead by the Global Capacity Management Lead and supported by the Global Capacity Management Subject Matter Expert and Global Capacity Management Process Owner, who drive continuous improvement and development of the process. The Capacity Manager provides a single interface for all Capacity Management related activities with the account; chairing regular reviews and coordinates the delivery and review of all capacity related reports. The Capacity Manager will have in depth knowledge of all aspects of Capacity Management and will leverage their experience to identify opportunities for improvement for both the customer and CSC. Qualifications Bachelor's degree (or equivalent) in Information Technology, Computer Engineering or other empirical discipline. Successful completion of ITIL Version 3 Foundations training. o Intermediate 'Planning, Protection and Optimisation' or 'Service Design' highly desirable. Experience A minimum of 5 years of related IT services experience. A minimum of 3 years operational support experience. A minimum of 2 years process support experience. A minimum of 1 year experience of driving virtual teams within a matrixed organization. Demonstrated people skills. Key personal characteristicsProven leadership skills Able to motivate and mentor others within the Capacity Management discipline. Able to interact effectively with CSC management. Able to represent CSC professionally to a client. Clearly assigns responsibility for tasks and decisions. Sets clear objectives and measures. Monitors progress and can remediate non-compliance. Process driven Champions alignment of work to global processes. Can report on the process' key metrics and objectives. Demonstrate Authority & Able to Influence others Able to influence outcomes with subtlety and tact. Able to achieve positive outcomes under complex and difficult circumstances. Capable of influencing managers and senior managers. Able to develop business cases, project requirements, initiative proposals and other presentations and present them to senior management. Driven to eliminate ambiguity and ensure mutual understanding. Flexibility Ability to multi-task, adapt to change and manage a fast-paced, high-stress environment. Able to think 'outside the box' and challenge reluctance to change. Can effect change quickly when needed. Willingness to operate within a shift pattern. Communications Sound spoken English language ability. Proficient Business English writing skills. Solid presentation skills with good verbal skills. SDL2017
Ciudad: isabela
