Service Coordinator

*Job Overview*

You will play a key role in supporting the department by analyzing and processing new and existing agent onboarding and maintenance requests. As a business support liaison (BSL) you will provide exceptional customer service to all internal staff and external customers. In this role you will become responsible for basic to intermediate processing related to new hires, in addition to developing expertise related licensing, bill payments, and access.

*Job Responsabilites:*

* Process access requests, equipment administration, and department activities through standardized processes and systems.
* Coordinate financial tasks and reconciliation, including reimbursements, expense reports, and processing vendor invoices.
* Perform analysis of submitted material for completeness and accuracy, analyzing, credentials and documentation
* Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
* Acts as internal liaison and customer service resource for producers and sales leaders relative to licensing process, systems issues, and coordination efforts to achieve "ready to sell" status.
* Meets all department standards for quality and service level agreements.
* Identify risks or issues and assess/implement alternate solutions

*Required Qualifications:*

* HS Diploma or GED
* Above average proficiency with user administration, including system settings and hardware
* 3+ months of experience in a production, help desk, or analyst role
* Comfortable with Microsoft Word (creating and editing documents) Excel (general spreadsheet navigation) SharePoint (knowledge management) and Outlook (email and calendar)
* Ability to work 40 hours / week during standard business operating hours Monday - Friday from 8:00am – 8:00pm AST. It may be necessary, given the business need, to work overtime or weekends
* Professional proficiency in both English and Spanish (bilingual)
* Excellent written and verbal communication skills required
* Strong communication, and interpersonal skills; able to work with team members and all levels within the organization.
* Strong analytical/problem solving skills

*Preferred Qualifications: *

* Associates or Bachelor's degree (or higher) preferred
* Knowledge of insurance industry, compliance, licensing or claims experience
* Financial acumen or accounting experience

This is a temporal assignment. It is estimated to end on December 2025.

_*TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.*_

Job Types: Full-time, Temporary

Pay: $18.00 per hour

Expected hours: 40 per week



Education:
* High school or equivalent (Required)

Language:
* English (Required)

Work Location: In person