Who We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
As a Complete Tire & Maintenance (CTM) Field Manager, your essential job functions will include the following:
Business Development and Strategic Account Management
In collaboration with DFOM’s and dealership management, develop individual business plans tailored to build retail sales, tires and maintenance care products.
Develop and execute follow-up process to support the specific dealership action plans and accelerate/sustain growth.
Develop partnerships at all levels of the dealership and provide support to ensure the dealer is optimizing all of the elements of the SET program.
Establish and implement Dealer Tire solutions to support the business strategy at SET dealerships.
Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings and review with DFOMs.
Manage all activity tracking and account information while submitting timely contact reports, forecasts, itineraries and expense reports to sales management and DFOMs as required.
Operational Management
Complete all activities required to effectively analyze and diagnose dealerships drivers and any areas of opportunity.
Assess, reinforce SET’s inspection process and partner on implementing elements across the service lane (effective inspection based selling process).
Work with SET dealership ASM’s on customer presentation skills; driving their effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across all products.
Enhance tire knowledge and process reinforcement by utilizing multiple training platforms.
Conduct market competitive shops and analysis to provide market competitive price information/positioning, partnership on any shifts to ensure retail strategies will optimize opportunities coming through the drive.
Perform inventory analysis and collaborate with SET Service and Parts Managers to determine appropriate product mix and inventory levels across all products to ensure customer fill rate and turns.
Collaborate with the dealership to optimize merchandising component with a goal of creating customer awareness and drive sales.
Assist with warranty and road hazard to streamline claim processes.
Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
Resolve customer service issues related to any account activity.
Other Duties as Assigned
Position Requirements
Bachelor’s degree or equivalent work experience required preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree.
Minimum 5 years of experience in tire retail automotive operations and in dealership experience or equivalent experience in a related environment.
Prior experience selling and project managing a book of business.
Skilled at taking in many inputs, prioritizing, coordinating resources and executing.
Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals.
Relatable across the dealership and exhibit good communication with management and Dealer Tire internal associates.
Proficiency at intermediate level with all Microsoft Office products required.
Strong and quick assessment skills with ability to critically think in the moment and add value.
Strong customer relationship skills and ability to sell at the top.
Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
Competencies Required
Critical Thinking
Customer Focus
Industry/Product Knowledge
Influence
Operational Excellence
Organizational Agility
Portfolio Management
Results Orientation
Trusted Advisor
Value Selling
Physical Job Requirements
Sitting for long periods of time.
Talking on the telephone for long periods of time.
Extensive driving and traveling to customer accounts (up to 80%, depending upon assigned territory).
Drug Policy
Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
There will be random drug testing. Please refer to the employee handbook for further details.
Why Dealer Tire:An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution).
EOE Statement Dealer:Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ********** or via phone at 833-483-8232.
