Software Field Technician

Software Field Technician
Empresa:

Rr Donnelley Of Puerto Rico



Área:

Otros

Software Field Technician

Detalles de la oferta

Under general supervision the Field Technician performs installation, maintenance, and repairs to a wide variety of Check Printing systems, Laser and Label Printers, Mailing Equipment, Forms Handling Equipment and to other related systems and equipment “ON/OFF-SITE” (at the customer’s locations) The Field Tech will also perform other related work as required responsibilities:
Install software and hardware including operating system and office applications
Perform basic software troubleshooting and diagnostics
Track and renew licenses for software and equipment
Respond to issues, explain risks, convey status to Management and Consultant
Responsible for providing computer hardware, software and network technical support to end-users,
Assists with setup and configuration of system hardware and software
Advance, total system-level troubleshoot, install, maintain, and perform service repair needs on designated equipment
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Participate in sales opportunities such as demo’s, contract renewals and assist with promoting and implementing revenue programs.
Work as a member of the local team to provide efficient and cost-effective service delivery to all accounts with assigned area
Complete Preventative Maintenance and Field Modification Instruction

Other:
Willingness and/or ability to work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls as required.
Excellent customer service skills.
Ability to work in high stress and visibility environment.
Professional appearance.

Qualifications:
High School, plus 2-4 years relevant experience or CompTIA/A+
May be asked to travel outside of their assigned region, as well.
Possess and maintain a valid Driver’s License, and a satisfactory driving record, as conditions of initial (and continued) employment

Education:
Bachelor's (Preferred)

Job Type: Full-time
Benefits:
Health insurance
Dental insurance
Vision insurance

Typical start time:
8AM

Typical end time:
5PM

This Company Describes Its Culture as:
Stable -- traditional, stable, strong processes


Fuente: Simplyhired


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Basic

Ofertas Relacionadas

Operador(a) del centro de llamadas

Descripción del Empleo: Trabajo de carácter clerical que consiste en atender las necesidades y solicitudes de los clientes internos, externos y pacientes...


Desde Operador(A) Del Centro De Llamadas - Caguas

Publicado hace 24 días

Accounting clerk - part time

Descripción del Empleo: To work with basic accounting functions, prepare checks, accounts payable and receivable, general ledger and bank reconciliation...


Desde Accounting Clerk - Part Time - San Juan

Publicado hace 24 días

Maestro/a de ciencias

Descripción del Empleo: Plaza disponible para maestro/a de Ciencias. Nivel: Elemental e intermedio Grados: 5to a 9no Interesados enviar resume...


Desde Maestro/A De Ciencias - Camuy

Publicado hace 24 días

Line cook

Descripción del Empleo: Buscamos personal responsable y dinámico para comenzar de inmediato Requisitos: RESUME ********** LLAMANOS (787) 783-4999


Desde Line Cook - Guaynabo

Publicado hace 24 días