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Specialist I, Application Support

Specialist I, Application Support
Empresa:

Abbott


Lugar:

San Juan

Detalles de la oferta

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:

HAVE YOU EVER DREAM OF MAKING AN IMPACT ON THE WORLD?
How? Become aSpecialist I, Application Supportat AbbottArecibo, Puerto Rico.

As aSpecialist I, Application Supportyou willprovide technical and applications support for Division capital equipment systems (such as EP-WorkMate, EnSite, Ilumien, and RADI) to customers and Division staff. Efficiently and effectively partner with field services personnel in matters requiring on-site service including parts order requests. Ensure human capital utilization is balanced in the most cost effective manner in accordance with established budgets, policies, procedures and quality standards. Represent Technical Services in areas related to the quality system at product division levels in complaint handling, failure investigation, trend analysis, and tracking of quality actions in compliance with plans.

HOW WILL YOU MAKE A DIFFERENCE?
Answers internal and external clinical and technical questions via phone, email, and remotely via networking. Develop a hypothesis of the root cause of a failure, generate a working solution, and put solution into action for immediate repair or resolution of the failure. Provide feedback to customer or Division personnel involved. Uses information sent from the field to diagnose system failures and consider root cause analysis to order parts to be sent to the field services group for repair of the system. Resolves escalated customer issues where known or typical solutions cannot resolve problem. Identifies and implements the most effective and cost efficient means for resolution.

Provides clinical applications / software support to customers at the point of care. Assists the customer with clinical / software questions and problems during procedures. Records software / application anomalies and suggestions and provides them as feedback to the appropriate software R&D groups.

Designs, develops, and implements content and materials for Technical Services training programs for employees in the Technical Services department. Participates in the technical and clinical training of new employees. Updates education programs on a continuous basis.

Provide technical and clinical instruction to customer and Division employees on both an impromptu basis during support situations and in classroom situations during regularly scheduled classes.

Documents, updates, and completes all calls in the appropriate call support system.

Sends repair / replacement parts to customers and creates field service work orders when appropriate

Provides input for technical bulletins, procedures, work instructions, and best practices for technical support of Division capital equipment products.

Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

CAN’T WAIT TO GET STARTED?
To be successful in this role, you will require the following qualifications:

High schooldiploma is required. Associates and/or Bachelor’s Degree are preferred.

1+ years ofcustomer service, productsupport, IT, telecommunicationsorrelated role are required. Experience in medical devicetechnicalsupport and mobile device operation/navigation is preferred.

Fully bilingual with verbal fluency in English and Spanish is required.

Ability to work inahighlymatrixed andgeographicallydiversebusiness environment.

Ability to work withinateam and as an individualcontributorin afast-paced, changing environment.

Ability to leverageand/orengageothersto accomplishprojects.

Strong verbaland writtencommunications with ability toeffectivelycommunicateat multiple levels in theorganization.

Multitasks, to include active note-taking while on calls and supporting multiple callers at a time

Prioritizes andmeetsdeadlinesin timelymanner.

Strongorganizationaland follow-upskills, as well asattention to detail.

Ability to maintain regular andpredictableattendance.

JOB FAMILY:

Support Services
DIVISION:

CRM Cardiac Rhythm Management
LOCATION:

Puerto Rico >Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5
ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard
TRAVEL:

No
MEDICAL SURVEILLANCE:

No
SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf


Fuente: Myworkdayjobs

Requisitos

Specialist I, Application Support
Empresa:

Abbott


Lugar:

San Juan

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