Specialist Quality Complaints

Preferred Qualifications
The Specialist Quality Complaints conducts facilitates cross-functional teams to conduct complex complaint investigations, determines corrective actions with their effectiveness and determines the steps necessary to ensure the proper level of control for product in distribution. Aligns complaint closure requirements in adherence with pre-determined process step metrics to ensure timely closure of records.
Key Responsibilities:
Ensures quality of complaint records

Facilitate cross-functional meetings to plan and coordinate the plan for closure of records

Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information

Executes against prioritized work plans

Quickly escalates issues that could impede the ability to close records according to action plans

Maintains compliance with local and global processes

Execution of regulatory and SOP requirements

Anticipates and prevents potential issues with regulators

Provides guidance and technical advice

Evaluates subject matter expert assessments

Escalates potential Quality issues to Management

Education:
Doctorate degree in Sciences or Master’s degree & 3 years of investigation experience or Bachelor’s degree in Sciences & 5 years of investigation experience.
Job Type: Contract
Salary: $26.00 to $30.00 /hour
Experience:
Product Complaints: 5 years (Required)
Trackwise: 5 years (Required)

Education:
Bachelor's (Required)

Language:
Spanish & English (Required)

Contract Length:
5 - 6 months

Full Time Opportunity:
No

Additional Compensation:
Other forms

Pay Frequency:
Bi weekly or Twice monthly

Schedule:
Monday to Friday
Overtime
Other

Work Remotely:
No