Specialist Quality Complaints

Descripción del Empleo:
Primary responsibilities include: Supporting the product complaint system; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. Functions: Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
Requisitos:
Bachelor’s degree in Sciences/Engineering & 5 years of experience in compliance/investigation.
Experience in Complaint Investigation, Root Cause Analysis, and fluent in English