Store Operations Manager

*Who we are*

Headquartered in Jersey City, New Jersey, Lotto.com is the first digital platform for ordering official state lottery draw and scratch games on both mobile and web-based platforms. Lotto.com helps the lottery contribute incremental funds to state-run programs across education, parks, emergency responders, veterans' health, and other important services. With a customer base exceeding 1.5 million, we are currently available in eight states, with ambitious plans to extend our presence to more states in the near future.

In line with our commitment to revolutionizing the lottery landscape, we prioritize fostering career development. At Lotto.com, we offer hybrid opportunities for some of our roles, providing a flexible work environment. We aim to create a space where you can truly grow, both personally and professionally, contributing to a dynamic and forward-thinking workplace. In addition, we offer competitive compensation packages to recognize and reward your skills and contributions.

*What's the role?*

The Store Operations Manager will be responsible for overseeing the success of both the retail and digital production of the site location . These responsibilities include but are not limited to people management, inventory management, logistic operations, business development, and ensuring operational excellence at all times. The ideal candidate functions well as a leader in a cross-team environment and is ready for any challenge that comes your way. Experience within technology and retail industry is a plus!

*What you'll do:*
* Oversee day-to-day production and retail store operation.
* Recruit, manage and retain a team of people to operate the location.
* Ensure all fulfillment operations are running with optimal precision
* Liaise with state lottery officials and lottery ticket and equipment providers to resolve quality and compliance issues
* Become a company expert on the full Players Café catalog
* Test existing front-end and back-end features periodically and report findings accordingly
* Prepare for the launch of new products within the state by building our operating procedures
* Develop and construct new and existing Standard Operating Procedures (SOP's) as needed
* Conduct audits on lottery inventory and accounting
* Identify and attend local events to increase brand awareness and community support
* Collaborate with HR and management in recruitment activities for the team
* Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
* Assign additional projects to the staff and ensure timely completion

*What you need*:
* Bachelor's degree or equivalent work experience
* Proven experience as a General Manager or similar executive role
* Knowledge of business process and functions (New Store Openings, Finance, HR, Procurement, Operations etc.)
* Experience in creating, optimizing and implementing processes
* Available to work a flexible schedule including evenings and weekends
* Ambitious drive, strong individual contributor and team player
* Affinity for technology and a can-do attitude
* Familiarity with G-Suite tools and E-commerce platforms

*What's nice to have*:
* Expert level knowledge of lottery products and equipment
* Comprehension of different states gaming laws and commission structures
* Experience in lottery focused marketing campaigns and sales initiatives

*What you'll get*:
* Competitive Salary
* Performance based bonuses
* Future equity in the company
* Awesome working environment
* Paid Time-Off
* Health, Vision, and Dental Benefits
* Team events

Lotto.com does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. If you feel that you are qualified for this position, we encourage you to submit an application.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift

Work Location: In person