Systems Administrator

General Description



We are looking for a System Administrator for the Enterprise Platforms Division to help implement technology solutions in a cost:effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring a high level of quality of the delivered product.




Essential Duties and Responsibilities




:Administers, coordinates, manages, and supports the assigned application or applications to ensure the correct performance.
:Lead in documenting the application user and/or technical documentation and maintain it up to date
:Map and document interfaces between legacy and new systems.
:Design application measurement, assessment, and quality improvement programs where applicable.
:Ensure the application is compliant with technical regulatory requirements and Popular Information Security Guidelines.
:Work closely with programmers and developers to develop solutions and build new systems and IT frameworks.
:Troubleshoot any technical issues
:Lead incident investigations for assigned applications, ensuring swift and effective resolution.
:Assist the programming and TechOps department in the prompt resolution of incidents as well as ensuring that root cause and mitigation plans are followed.
:Maintain current knowledge of relevant technologies, best practices, and business processes related to the application being administered.
:Finds innovative ways to improve an existing process to make it more efficient or more effective.
:Translate client requirements into detailed BRD (Business Requirements Document). Writes user stories that are clear, concise and easy:to:understand and implemented by the development team. Groups stories into themes and epics as necessary.
:Plan and execute changes tests and certification to ensure that programming modifications comply with business requirements and are correct.
:Integrates the needs of several different stakeholders to produce an overall solution.
:Defines acceptance criteria and creates test cases for certification and user acceptance. Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.
:Gather data to help determine prioritization of work items.
:Conduct and analyze primary research on users, competitors, etc.
:Run and provide reports.
:Responsible for ensuring releases and maintenance are implemented successfully. May require off:hour and weekend on:call support periodically.
:Performs recurring application processes according to their corresponding dates established within the calendar.
:Monitors and ensures compliance with SLAs. Engages appropriate IT/business users to resolve technical issues and support business processes.
:Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
:Ensures end user support needs are met with a high quality of service.
:Ensures application processes are well documented, revised and updated.
:Maintain request ticket status updated. Add comments to support the ticket status and document priorities established by Business.
:Manage, analyze, and configure system parameters, as well as monitoring and/or execution of system runs as required.
:Ensure that budgets are adhered to, and deadlines are met
:Monitor Vendors correct invoice as per services provided/requested and establish invoice claims were applicable
:Other duties as needed or required as part of the IT Policy and Procedures.



Education

Bachelors Degree in Computer Science or Information Systems, or related field.




Experience


:2+ years of experience working with applications.
:Experience in Agile methodologies is preferred.
:Proficient in MS Office tools (Word, Excel, Visio, Outlook)
:Experience with report design consolidation, report optimization and process management
:Experience analyzin