Full Time Opportunity 13;
General Description 13;
We are looking for a System Analyst for the Technology Management Division to help implement technology solutions in a cost:effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring high level of quality of the delivered product.
Essential Duties and Responsibilities 13;
Finds innovative ways to improve an existing process to make it more efficient or more effective.
Writes user stories that are clear, concise and easy:to:understand and implement by the development team. Groups stories into themes and epics as necessary.
Integrates the needs of several different stakeholders to produce an overall solution.
Defines acceptance criteria and creates test cases for certification and user acceptance. Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.
Gather data to help determine prioritization of work items.
Conduct and analyze primary research on users, competitors, etc.
Responsible for ensuring releases are deployed successfully. May require off:hour and weekend on:call support periodically.
Monitors and ensures compliance with SLAs. Engages appropriate IT/business users to resolve technical issues and support business processes.
Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
Ensures end user support needs are met with a high quality of service.
3 to 10 years of experience in related field.
Banking Operations knowledge preferred.
Experience on Agile methodologies preferred.
For Internal Candidates:
Experience in branch sales, branch services and branch operations preferred.
Experience with the following applications is preferred: PCAS, PICS, CCTM, Referrals, Foreign Exchange (FXS) and Fraud One.
Bachelor or Masters Degree in Industrial Engineering, Computer Science, Business Administration, or related field.
Agile (Product Owner, Scrum Master)
Lean Six Sigma
Collaboration and Teamwork
Popular Inc., is an Equal Opportunity Employer