Duties Help Duties Summary WHAT DOES A TAX ANALYST DO? Position involves work with AM toll-free programs, including call routing procedures and providing information regarding telephone staffing and call-handling; preparing presentations, briefing documents and data analysis; experience using Contact Recording (CR) to troubleshoot issues and coordinate site support; experience with IRS telephone/platforms, Cisco Unified Intelligence Center (CUIC), and other telephone-centric applications. A Tax analyst serves as an analyst which plans, coordinates, and conducts analytical studies, and projects. In this role, you will be responsible for performing technical and analytical staff work. You will be required to oversee programs which include strategic compliance program planning, business systems planning, customer account services, taxpayer education and communications, and administrative support. WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers. Position is located in Wage and Investment, Customer Account Services, Accounts Management, Reports and Joc Rep. One (1) vacancy may be filled in one (1) of the following locations: Fresno, CA (CA4664); Oakland, CA (CA0281); Denver, CO (CO1811); Jacksonville, FL (FL2476); Atlanta, GA (GA0087); Indianapolis, IN (IN1862); Florence, KY (KY2020); Baltimore, MD (MD0055); Andover, MA (MA0137); Kansas City, MO (MO1937); St Louis, MO (MO0106); Cheektowaga, NY (NY6466); Holtsville, NY (NY0376); Cleveland, OH (OH0192); Portland, OR (OR6728); Philadelphia, PA (PA0809); Pittsburgh, PA (PA0233); Guaynabo, PR (PR3930); Memphis, TN (TN0005); Franklin, TN (TN2709); Austin, TX (TX2038); Farmers Branch, TX (TX0302); Ogden, UT (UT1486); Richmond, VA (VA0088); or Seattle, WA (WA0101). Learn more about this agency Responsibilities As a Tax Analyst you will: Develop and interpret guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions. Study problems facing operating unit functions or those of particular concern within the organization assigned. Analyze assigned program areas to discern trends in program delivery and consolidate report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives. Provide technical guidance on issues, proposals, and activities impacting program operations, and ensure operating units are in alignment with regulatory and administrative provisions and requirements. Review proposals to alter or modify concepts, processes, or functions for compatibility with program goals and objectives, as well as evaluate new requirements, policies, and modifications for impact on program operations, systems, and resources. Coordinate site visits to conduct briefings, studies, implement program initiatives, review program effectiveness, and identify additional system or revision in work processes required. Prepare reports concerning identified issues, explaining program differences and recommending improvements and corrective action for program operations, where differing or competing viewpoints may occur. Present findings, conclusions, and recommendations as a result of program studies, projects, or reviews conducted and disseminate revised procedures and changes in program operations. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov Travel Required Occasional travel - 1 to 5 nights per month Supervisory status No Promotion Potential 13 Who May Apply This job is open to… -Current IRS Internal/Agency Employees Questions? This job is open to 1 group. Job family (Series) 0501 Financial Administration And Program Requirements Help Requirements Conditions of Employment Please refer to "Conditions of Employment." Click "Print Preview" to review the entire announcement before applying. Must be a U.S. Citizen or National. IRS Employees on Career or Career Conditional Appointments. Qualifications QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following requirements by the closing date of this announcement. GS-13: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: demonstrating thorough knowledge of IRS functions, programs, policies, regulations, procedures, and operations to evaluate programs plans and determine impact of changes on program goals; Experience using knowledge of cross-functional programs and their interrelationship with assigned program to conduct reviews, studies/projects, and coordinate systems and resource utilization of program operations; Skill in recognizing significant tax issues and enforcement changes in order to revise or recommend changes in basic implementing regulations; Experience using a wide range of analytical and evaluative methods in order to develop new approaches to existing programs such as compliance, accounts management and/or taxpayer education and communication functions; Experience using thorough knowledge of the principles of management planning, program and process analysis to develop, design, and implement new or revised policies and procedures; Skill in oral communication to present plans and proposals to individuals and groups, including top-level managers and field employees, as well as, skill in written communication is necessary to prepare comprehensive written reports, disseminate policy information, and document findings and conclusions. In addition, your experience must be sufficient to demonstrate the ability to provide guidance, and serve as a technical program and policy expert to be able to prepare complete decision packages, studies, and recommendations. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. In addition to the above requirements, you must meet the following, if applicable: You must have been at the GS-12 level for 52 weeks (time-in-grade requirement). Education SDL2017
Ciudad: guaynabo
