Date: Apr 1, 2019 Location: Dorado, PR, PR, 00646 Company: Boston Scientific Additional Locations: Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life's work. Purpose Supports the planning, development, implementation and operations of applications, computers, peripherals and telephony devices for internal customersn. Responsibilities Organizes and performs Installation, Move, Add, Changes (IMAC) of application, computer, phone and other hardware. Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application and Operating Systems. Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system. Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment. Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates. Maintains, develops and installs network infrastructure equipment and implements necessary changes. Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications. May be responsible for server administration, storage back-up and other data center activities as needed. May be responsible for server administration, storage back-up and other data center activities as needed. Management Requirements AA degree and 3-5 years of related work experience.Proficiency on Windows OS (Servers and clients). Knowledge in computer Lan and network. Strong troubleshooting and analytical skills. Able to work different shift, over time & weekend as needed. Fully Bilingual Job Scope and Leveling Guidelines Knowledge: Complete knowledge of the job. Applies thorough knowledge of advanced technical concepts and practices, and a complete understanding of product or systems fundamentals in a functional area, and working knowledge of other related disciplines. Cognitive Skills: Performs mostly non-routine technical assignments requiring basic interpretation of established procedures. Assists in the design, development, evaluation or modification of all area-specific equipment, materials, systems, and/or product. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives. Supervision Received: Limited supervision. Receives no appreciable instruction on routine work and general instructions on new assignments. Consequence of Errors: Errors may be difficult to detect and would normally result in loss of customer business, material, or equipment to resolve. Contacts: Contacts are frequent with individuals representing other departments, and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature. About us As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you're looking to truly make a difference to people both around the world and around the corner, there's no better place to make it happen. Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran Requisition ID: 445616 Job Segment: Medical, Technician, Information Systems, Medical Technology, Healthcare, Technology, Bilingual SDL2017
