Vendor Relationship Officer

Vendor Relationship Officer


Vendor Relationship Officer

Detalles de la oferta

General Description

The Vendor Relationship Officer role (or VRO), is responsible for managing vendor relationships through the full life-cycle of the commercial relationship with Popular; including onboarding, development, monitoring and off-boarding, if required. This role helps to coordinate and understand vendor management activities across the enterprise. Additionally, the VRO will serve as the main liaison between Vendors, Popular’s Strategic Sourcing & Procurement Team (SS&P) and Popular’s Business Units who procure goods and services. VRO’s will also facilitate Ariba onboarding; perform vendor segmentation and support Engagement Owners in the monitoring and management of vendor performance. This position will report to the Vendor Management Program Lead.

Essential Duties and Responsibilities

Manage vendor relationships through the full life-cycle of commercial relationship with Popular

Coordinate vendor management activities across the bank

Serve as the main liaison between Vendors, the SS&P team and the Business Units Engagement Owners procuring goods and services

Facilitate Ariba registration and onboarding of vendors

Perform vendor segmentation according to defined criteria in vendor management program

Work closely with Vendor Risk team to develop vendor relationship model according to segmentation

Support Engagement Owners in the monitoring and management of vendor performance

Ensure vendor performance management is executed according to plan

Work closely with Category /Sourcing advisors, contract managers, vendor risk team and Legal and FORM groups to ensure appropriate actions are taken implemented to mitigate vendor risk

Ensure vendor compliance with all of Popular’s policies

Further develop relationships with key vendors; understand their capabilities, and identify opportunities to increase supplier effectiveness and ability to support critical activities for Popular

Gather performance feedback from Engagement Owners and provide performance feedback as needed

Identify and escalate persistent performance issues, facilitate development of improvement plans

Develop and manage vendor performance scorecards

Facilitate preparation and execution of strategic business reviews with key vendors

Execute and coordinate key vendor communications, support in the process of doing business with Popular, and manage vendor inquiries


Bachelor’s Degree from an accredited university is required. Degree concentration in Finance, Accounting, Business Administration, Industrial Engineering or related field is preferred.


Experience interacting with vendors and/or managing 3rd party contracts, both strong pluses. Must be bilingual (English and Spanish) and be able to speak and write both languages fluently. At least 5 years of professional experience.

Other Qualifications

Knowledge of the nature of commercial relationships with vendors

Strong negotiation and conflict resolution abilities

Strong commercial analytical skills

Ability to work with procurement technology and processes

Ability to monitor compliance with policy, procedures, and processes

Contract Management- ability to resolve contract related issues

Ability to develop and manage vendor relationships

Understanding of Vendor Performance Management and scorecards

Leadership and people skills

Project management capabilities

Ability to establish strong relationships with business unit stakeholders and vendors

Understand and abide by business ethical standards

Very strong business writing and verbal communication (and presentation) skills; in both Spanish and English (strong must)

Confident presence - Viewed as an authority

Customer service oriented

Results oriented with sound decision making ability

Strong research skills

Popular Inc., is an Equal Opportunity Employer

Job Segment:

Compliance, Performance Management, Contract Manager, Legal, Human Resources

Fuente: Jobs_Popular


  • Tecnologías de la Información / Gestión de Proyectos



  • Derecho Tributario

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