Warranties Administrator

Position Summary:

Efficiently manage processes related to warranty claims before the manufacturer, ensuring compliance with policies and procedures established by the automotive brand, as well as correct documentation and invoicing of work carried out under warranty.

Responsibilities:

Check the eligibility of vehicles and repairs to be claimed under warranty.
Review and audit repair orders to ensure they are correctly documented.
Register and submit warranty claims on systems designated by the manufacturer.
Monitor the status of complaints made, including rejections and adjustments.
Stay up to date with technical bulletins, campaigns and warranty policies issued by the brand.
Collaborate with technicians and service advisors to ensure that repairs comply with manufacturer guidelines.
Maintain organized and updated records of all warranty claims and related documentation.
Coordinate internal and external audits related to warranty.
Train relevant personnel on requirements and changes to warranty policies.
Generate periodic reports on approved, rejected and pending complaints.

Requirements:

Higher school diploma (minimum).
Technical or university studies in Administration, Automotive Mechanics or related areas (desirable).
Minimum 1-2 years of experience in handling automotive warranties or administrative roles in dealerships.
Knowledge of dealer management systems (DMS) and manufacturer platforms.
General knowledge of automotive repair processes.
Attention to detail and analysis capacity.
Ability to interpret technical manuals and warranty policies.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office (especially Excel and Word).
Organization and management of time.
I work in a team.
Problem solving.
Ethics and confidentiality.

Kind of position:

Full time, Indefinite contract

Benefits:

Professional development training.
Private medical insurance
uniform provided
Christmas Bonus

Schedule:

From Monday to Friday
One day off Saturday and on Sundays

Job Location:

Face-to-face employment

*Equal Employment Opportunities