*** El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.*** Liberty Puerto Rico: The most complete communications, technology, and entertainment company offering a truly better way to live and connect with what matters most, wherever you are, doing it better than any other company. What's the role? The Analyst, Carrier Fraud Management, works within the Revenue Assurance & Fraud Management (RAFM) department to identify, quantify, report on, and resolve revenue assurance risks and fraud related cost risks related to Carrier partner contracts and services. In this role you will ensure proper operations and monitoring of manual and automated Revenue Assurance and Fraud Management controls to minimize risk exposure to the Company. Additionally, you will ensure that the requirements and business rules for RAFM controls are updated and relevant in order to be effective, complete and accurate. This role will be instrumental in the RAFM function and differential reporting creation associated to the following business lines of the Carrier business line: roaming, international long distance (ILD), domestic interconnection (IX), Application-to-Person (A2P), and Machine-to-Machine (M2M). Our Analyst, Carrier Fraud Management should have great stakeholder management skills in order to work collaborative across Carrier Services, Commercial, Finance, Legal & Compliance, and Technical teams to provide recommendations on how to resolve and prevent revenue and fraud risk. The position reports to the Manager, Revenue Assurance & Fraud Management Operations. Responsibilities: Responsible for carrying out Revenue Assurance and Fraud Management (RAFM) reconciliations analysis based on the five areas of the RAFM cycles by : Product and Offer Management Order Management and Provisioning Network Usage Management Rating and Billing Partners Management Responsible and accountable to independently develop, implement, and complete the specific set of RAFM controls by : Creating requirements for controlling reports. Maintaining RAFM controlling blueprints. Continuously performing and improving controls and checks in areas of RAFM value chain Identifying areas to be automated to improve efficiency through check and balances. Validating accuracy of reporting and data used to build fraud policies and strategies on a recurring basis. Being responsible for generating periodic reports on revenue assurance and fraud prevention, highlighting any adverse trends, and recommending the most commercially viable risk management strategy. Performing quality assurance testing on the key processes and systems changes, which impact recording, processing, and billing of revenue producing events. Reporting the results of completed controls to partners e.g., IT, Operations, Finance, and Legal / Compliance. Advising partners on corrective measures to stop and prevent identified revenue- and cost risks. Coaching partners/colleagues, in monitoring and follow-up activities on identified discrepancies. Monitors and controls at risk revenue leakage and third-party cost exposures (interfaces usage, financial transactions, interconnect / roaming, and service) by: Strategic - identify the critical issues and ignore the background noise. Have relevant experience of presenting complex issues to Management Team level. Monitoring the revenue process regarding the Business divisions of services and the RAFM value chain cycle. Preparing proposals for the avoidance of problems/resolving bottlenecks based on inadequate billing. Ensuring an in-depth understanding of industry trends and technological developments related to risk and loss avoidance. Responsible for mitigating losses to ensure the highest levels of loss avoidance and reduction or takes corrective measures by: Participating in projects to evaluate the impact of existing RAFM tools/measures, settlement and reporting requirements, and changes in design where integrity of revenue streams could be affected. Reviewing on an annual basis, the required and recommended top control measures to assure that the Company is in line and follows requirements and reporting on any key non-compliance issues to be addressed. Working in cooperation with partners to controls/mechanisms exist within the operational IT and network systems, to ensure that all RA risks are assessed. Monitoring and blocking unauthorized routing of calls to prevent revenue loss (bypass fraud). Monitoring and blocking of fraudulent traffic to high-cost destinations (International Revenue Share Fraud, and Premium Rate Services) Supporting Regulators with investigations and inquiries regarding Risk Assurance issues. Contributes to the settlement of fraud cases by collecting appropriate data that demonstrate the fraud, preparing documents, financial or service impact. Performs all other duties requested as deemed relevant to the job or the organization. Audit and Investigation: Participate in internal and external audits specific to the designated business lines, including roaming, ILD, IX, A2P, and M2M. Conduct thorough investigations into identified discrepancies and irregularities within each business line. Generate comprehensive reports and recommendations based on audit findings, with a focus on business-line-specific insights. Reporting: Develop and deliver regular and ad-hoc reports related to revenue assurance and compliance activities within each business line. Provide data-driven insights and recommendations to improve financial processes, maintain data integrity, and ensure compliance with SOX standards Act as a key stakeholder in Finance related matter for the Interconnect & Roaming business line, including participation in transformation, improvement, and system implementation projects. Qualifications: Bachelors degree in finance or any related field Knowledge & Experience: A minimum of five (5) years relevant experience in the telecommunications industry Good knowledge of telecommunications industry, carrier interconnect and roaming traffic, and its networking and billing operations. Good understanding of controls and various risks related to revenue assurance and fraud in the telecommunications industry. Knowledge of Carrier and Telecommunications industry regulations is an advantage Proficient in Microsoft applications such as Outlook, Excel, Word, Visio and Powerpoint Skills & Abilities: Data Management and Analysis: Information Extraction Techniques and Data Modeling and Manipulation to identify issues, trends, or exceptions to drive improvement of the control environment. Familiarity with revenue recognition principles and revenue assurance best practices. Familiarity with SOX compliance procedures and internal controls. Excellent communication skills and able to communicate at all levels within the organization. Positive attitude and critical analytical skills. Results and service-oriented approach. Attention to detail and a high degree of concern for accuracy with ability to work in cross-functional teams. Fully Bilingual (Spanish & English) Ability to interact with cross functional teams. Work in collaboration with people from other departments, including Finance, Carrier Services, Technology, Legal & Compliance. Fully Bilingual (English/Spanish). Attention to detail and a commitment to maintain high standards and discipline. Adaptability and flexibility, including ability to manage deadline pressures, ambiguity and change. Gains respect and trust from a broad range of people. Has a drive for results and is business oriented. Anticipates the impact of events elsewhere in the business on their own area.
