Bilingual Customer Service Representative

Job Description Company expanding its operations in Puerto Rico is seeking to fill a variety of positions for Full Time employment. These roles require a combination of customer service for our clients, data entry, case review, and sales, in a call center focused environment. Previous call center experience a plus, but not required. Please include your availability when applying. Benefits are available for eligible full-time employees. -Handling inbound potential Client intake calls •Providing excellent customer service and maintaining excellent customer relationships via phone and email •Conducting follow up calls with warm leads •Problem solving with potential client’s concerns and answering questions •Conducting initial appointments with prospective clients and following up on missed appointments •Assisting new clients with intake paperwork and empathetically answering questions •Managing a team calendar for you and your teammates. •Documenting all action and communication in the client’s case file. •Timely resolution of all case matters assigned to you. The successful candidate must be articulate, comfortable when speaking on the phone and enjoy interacting with clients over the phone and via email. The superior candidate will possess attention to detail, analytical skills and the desire to learn. Applicants must be able to multi-task and have strong written and verbal communication skills in both English and Spanish. Applicants must be able to maintain a positive demeanor with the desire to take initiative. The superior candidate will be conscientious in the use of resources to surpass goals. Applicants must be able to adapt in a fast-paced environment. To apply: Please submit your Cover letter and Resume in English in WORD or PDF Format. Please include hours of availability. Resumes not in accordance with this format, will not be reviewed. Required: Bilingual in English and Spanish, proficient in writing and speaking Working knowledge of Microsoft Office and internet research Goal oriented and willing to work under pressure.