Lo sentimos, la oferta no está disponible,
pero puedes realizar una nueva búsqueda o explorar ofertas similares:

Gestor Credenciales Medicas

Credentials Specialist/Especialista en Credenciales Medicas, Enfermeras y Profesionales Clínicos. Gestionar Credenciales Profesionales (Licencias y colegiaci...


Desde Medihelp Staffing & Hr Services, Inc - San Juan

Publicado a month ago

Cociner@S

cocineros con experiencia previa para nuestro restaurante de comida al fogon en Juncos PR votado por el NY Times como uno de los top 50Requisitos:responsable...


Desde Bacoa Finca & Fogon - San Juan

Publicado a month ago

Ama De Llaves

Proveer al paciente el cuidado seguro y competente a través de:Asistir al paciente en el aseo personal.. Ofrecer apoyo a la familia y al paciente.Demostrar r...


Desde Cuidado Casero - San Juan

Publicado a month ago

Paralegal

Puesto de paralegal a tiempo parcial en oficina ubicada en el Viejo San JuanRequisitos:-Conocimiento general del uso de herramientas Microsoft Office -Manejo...


Desde Bufete Del Pueblo - San Juan

Publicado a month ago

Call Center Supervisor - San Juan, Pr

Call Center Supervisor - San Juan, Pr
Empresa:

Unitedhealth Group


Lugar:

San Juan

Detalles de la oferta

Welcome to one of the most challenging and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.(sm)

Primary Responsibilities:
Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
Coordinates work activities with other supervisors, managers, departments, etc.
Identifies and resolves operational problems using defined processes, expertise and judgment
Provides coaching and feedback to team members, including formal corrective action
Conducts annual performance reviews for team members
Provides expertise and customer service support to members, customers, and / or providers
Fast pace call center environment, focused on creating the best possible patient experience for our members, as well as the best possible employee experience for our agents

Required Qualifications:
High School Diploma / GED
5+ years of customer service experience analyzing and solving customer problems
1+ years of experience as a supervisor or team lead
Basic proficiency with Windows PC applications: Microsoft Word (create and edit documents), Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Outlook (email and calendar management), which includes the ability to navigate a computer while on the phone
Ability to learn new and complex computer system applications
Bilingual Spanish/English

Preferred Qualifications:
Bachelor’s Degree
Financial services background
Ability to understand multiple products and multiple levels of benefits within each product

Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Financial Services, Customer Service Supervisor, Call Center, UnitedHealthcare, Health Care, Phone Support, , Customer Service Advocate, Supervisor , San Juan, Puerto Rico

Requisitos:
Please see job description.

Position functions:
Customer service & support
Insurance


Fuente: JobsLatPro

Requisitos


Conocimientos:
Call Center Supervisor - San Juan, Pr
Empresa:

Unitedhealth Group


Lugar:

San Juan

Built at: 2024-03-28T14:35:20.207Z