Job Description Humana is looking for an Operations Manager – Front Line Leader – in San Juan Be a part of the Service Operations world by leading a team of service professionals in a fast-paced and metric-driven environment. We’re looking for associates who are dedicated to service and believe in following the Golden Rule of treating others the way you want to be treated. Humana was founded on this premise, and this value is reflected in our expectations for providing perfect service to our consumers, providers, employers, agents and others we work with. As an Front Line Leader - Operations Manager – Team Leader, you will directly lead and guide 15-20 associates in delivering service and operational excellence through the consistent application of Human Capital strategies, which focus on continuous improvement in the areas of contributions, competencies and performance. Role Responsibilities: Ensure appropriate staffing levels are achieved to ensure resources are managed effectively Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities Identify reasons for variation in individual performance and take appropriate actions that will result in improved performance Analyze data to guarantee key performance measures are met, while aiding in the removal of barriers to success Maintain proactive communication with other departments Role Requirements: High School Diploma At least 2 years of prior supervisory/management experience At least 2 years of prior work experience in operational setting (insurance processing, customer service or call center processes and practices) Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, etc. General understanding of economic, financial and operational concepts · Must be able to read, understand and communicate in both English and Spanish Preferred Requirements: · Associate’s or Bachelor’s Degree Reporting Relationships: You will have 15-20 direct reports, and you will report to a department manager. This area is under the leadership of the SVP & Chief Operating Officer. We are an Equal Opportunity Employer. Be Passionate About What You Do – Apply Today Company Description Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 11 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals. Over its 50-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience through its diversified portfolio.
