At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States and Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.Are you ready for a rewarding career? Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular. Come and join our communityGeneral DescriptionThis position is responsible for the development, establishment, and oversight/monitoring of the Crisis Management Program of Popular for multiples scenarios (e.g., Ransomware, Liquidity, Data Breach, Technology Outages, Natural Disasters, External Fraud, and Pandemic, among others). This position will be mainly responsible for leading and monitor the crisis management activities across the bank to ensure the continuity of critical services and safeguard to Popular Inc. operations. This position will report to the Operational Risk Manager and works with executive management representatives.Essential Duties and Responsibilities- Manage the overall business recovery process during multiple scenarios including but not limited to Natural disasters, Man:made and System/Cyber scenarios.- Lead the crisis management meeting or working session to manage the event across the bank to ensure the continuity of critical services.- Monitor across the year the potential crisis management events (Hurricane Season, Public Safety Health issues, Natural Disasters, or IT/Cyber incidents) and notify management of the probable impact on the bank per territory.- Work with Crisis Management Team members and key personnel to ensure that problems are escalated to disaster event status when appropriate and to initiate recovery procedures when appropriate.- Lead audit process to discuss the Crisis Management Program information with internal and external auditors.- Ensure maintenance of the crisis members and plans through annual reviews and team leader updates as changes take place.- Provide business and technical advice on crisis scenarios, triggers, roles and responsibilities, and management issues or lessons learned.- Perform a periodic and comprehensive assessment to ascertain the programs effectiveness.- Assist with drafting crisis management:related plans or procedures. - Summarize crisis events results and provide reports to management including lessons learned; and monitors to ensure correction.- Perform a business:wide Crisis Scenarios Risk Assessment and ensure that a mitigation process is in place.- Coordinate and lead a company:wide Crisis Management tabletop exercise with Senior Management and/or external services provided.- Develop and conduct training to business unit's liaisons on crisis management activities and processes.- Meet with key accountable stakeholders and provide robust and challenging insight analysis on crisis management programs and control processes.- Assist the Management in preparing reports for the Operational Risk Committee, the Risk Management Committee, and the Senior Management Team and Executives.EducationBachelors Degree in Technology, Computer Sciences, Business Administration or Industrial Engineer.Experience- Preferable 5:8 years previous work experience in Information Technology, Management Information Systems, Business, IT audit or related experience.- 1:3 years' experience in business continuity, disaster recovery, cyber security, or related field.- Must be bilingual (English and Spanish) and be able to speak and write both languages fluently.Other Qualifications-
