Job ID : 82737BR Location : US - Puerto Rico - Manati : Job Description Job Description for Systems Administrator II Practice Location Urgency (Deadline to fill the position) Immediate Position reports to EuC Engineer / Supervisor / Manager Position Description Deskside support specialist Qualification Any Science / Technical Diploma or Graduation B.E./Diploma/ Any Graduation ITIL certification preferred Roles & Responsibilities Provide in-house support for End Users IMAC Support Provide resolutions for users and Business Applications Queue management - Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group 6. 7. Experience (No of years) 2 - 4 years' experience in Deskside support. Overseas Experience Desirable Desired Skills Good communication skills and customer management experience Work experience with interacting with clients / team across the Globe Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision Good Analytical & Coordination skills are essential. Basic Customer service skills Basic understanding of Computers and Trouble shooting skills required. Customer service orientation and ability to work in a team Good interpersonal and communication skills Customer service orientation and ability to work in a team Excellent Soft skill, Communications skills(Voice & Email) to handle global customers Ability to perform in adverse situations Technical Skill Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) Troubleshooting skills on VPN connectivity, dial up , wireless routers Knowledge on active directory, domain controllers etc Exposure to password reset tools Trouble shooting skills and experience in handling Exchange(Outlook). Knowledge in Printer configurations and application installation. Managing site-based applications Ability to support computer rooms and physical equipment such as servers, switches, routers, and wireless access points. Management Skills Skills in written and verbal communication. Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution Mandatory Skills Laptop/PC Imaging activities IMAC Request fulfilment PC / Laptop installation, configuration and Break fix Printer/Scanners installation configuration and Break fix Phone & Mobile devices installation configuration and break fix. Level 2/3 support for PC, Printer, Scanner, Phone(Remotely unresolvable by Service Desk) Vendor Coordination Attending meeting with client and gathering project requirements Hands and Feet support for Data center Snow queue management (review queue, self-assignment of tickets, ticket closures) Mounting & Un-mounting Hardware's in data center (Switch, Routers, Servers, etc) Data center daily routine check and maintaining data center health check list register. Software installation at PC level. Software installation at Server level Knowledge to communicate in Dutch language is preferable. Read, Write and Speak local language. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. SDL2017
