Technical Assistant

General Description Investigate, analyze and refer the pending claims or incident reports to the insurance company and ensure that they are adequately processed. Essential Duties and Responsibilities Receive, regiter and report claims and incident reports to the insurance company Investigate, analyze and report claims and incidents to the insurance company. Review and complete tasks assigned in Image Right. Review and analyze insurance policies. Prepare Coverage Certifications. Send the Notice of Loss, Coverage Certification and other documents required by the insurance company or the agency. Register claims in AMS360. Keep track on claims in insurance companies. Update the status of claims in AMS360 consistently. Document in Image Right and update the assigned task to the claim consistently. Minimum Education Bachelor's Degree Experience At least two years of experience managing insurance claims Other Qualifications Analyze situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization. Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities. Excellent oral and written communication, both in English and Spanish. Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness. Advanced domain of Microsoft Office programs (Word, Excel, and Outlook). Competencies Accountability Analytical Discipline Collaboration & Teamwork Change Agent Customer Centric Self Development Business Excellence Character Additional Information The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation. SDL2017