Telephone Banking Consultant - Midnight Shift

Midnight Full Time Positions General Description Provides customers excellent telephone service to assure the retention and growth of clients' portfolio ensuring that customers receive the best service possible. Essential Duties and Responsibilities Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately. Promotes cross sales of financial products and services. Solves situations within the authority frame granted or refers those that are outside his/her authority. Provide information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquires, and other. Minimum Education 60 Bachelor's degree credits approved Experience At least two years of related experience. Work Schedule Friday to Tuesday from 10:00pm to 7:00am with Wednesday and Thursday free. Thrusday to Monday from 7:30pm to 4:30am with Tuesday and Wednesday free. Saturday to Wednesday from 10:00pm to 6:30am with Thrusday and Friday free. Wednesday to Sunday from 7:30pm to 4:30am with Monday and Tuesday free. Other Qualifications Willingness to serve the client. Ability to identify the client's problems and necessities in order to offer different alternatives and solutions. Excellent interpersonal skills and be able to work in groups. Ability to manage difficult situations with clients. Communication skills in both spoken and written English and Spanish. Ability to establish priorities and work with multiple tasks at the same time. Ability to work under pressure and meet deadlines. Flexibility to work extended hours, holidays and travel if necessary. Computer skills. Other Requirements In order to be considered, you must have the availability to start on December 2018 and complete the full time training for a period of 6 weeks in business days during the same month. Competencies Accountability Analytical Discipline Collaboration & Teamwork Change Agent Customer Centric Self Development Business Excellence Character SDL2017