Full Time Opportunity Work Schedule: Monday - Friday 9:00am-6:00pm (Daylight savings time 10:00am-7:00pm) Flexibility to work extended hours, weekends and holidays, if necessary. General Description The Wire Transfer Technician is responsible for performing operational support duties of the Wire Transfer Department. Effectively process wire transfer instructions through the Wire Transfer System. Responsible for accurate initiation, verification and releasing of Fedwire and SWIFT payments (incomings and outgoings) and between financial institutions to meet the established cutoff times. Ensure compliance with the Federal Reserve guidelines and all applicable laws and regulations. Monitor the status of wires including the OFAC queue, secure appropriate approvals and release wires according to established guidelines. Investigate and research investigations, claims and disputes, and suspicious or fraudulent transactions in accordance with state and federal regulations. Adheres to department guidelines, policies, procedures and regulatory requirements governing Wire Transfer Operations while maintaining maximum level of accuracy, quality, timeliness of work and providing optimum customer service and satisfaction. Essential Duties and Responsibilities Process incoming/outgoing wire transfers at the request of customers. Analyze the details of the transaction. Ensure the appropriate accounts are debited/ credited. Review, transmit and processes wires from different Exception Queues, as applicable. Ensure that the transactions are preformed correctly to avoid errors. Ensures customers inquiries are addressed timely and accurately. Reports exceptions to Department Supervisor. Education Bachelor's Degree from an accredited institution. Concentration in Business Administration preferred. Experience Two to three years of previous banking operations experience, payment processing experience preferred; or equivalent combination of education and experience. Other Competencies Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments Collects, researches and complements data Demonstrates attention to detail Identifies and resolves problems in a timely manner; Develops alternative solutions Demonstrate excellent written and oral communication skills in Spanish and English Excellent customer service skills Domain of Office 365 programs (Outlook, Word and Excel) Excellent computer typing speed and accuracy skills Knowledge of banking laws and regulations, branch operations and/or foreign currency transactions. Competencies Accountability Analytical Discipline Business Excellence Change Agent Character Collaboration & Teamwork Customer Centric Self Development SDL2017
