AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.Are you ready for a rewarding career?Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.Come and join our community!Job TypePart Time OpportunityGeneral DescriptionWelcomes branch customers and direct them to the appropriate service area (Tellers or Sales and Services). Register customers in the queueing system according to the purpose of their visit.Essential Duties and Responsibilities• Create efficiencies in the waiting list of Sales and Services customers performing the necessary adjustments in the queueing and appointments platform.• Support branch activities and sales initiatives.• Ensure knowledge of our products and services to answer general questions from our customers.• Support in other roles, as needed in the branch.• Follow standard operating procedures and comply with Quality Service Standards.• Complete transactions/documents according to all banking regulations, including BSA/AML, and other Corporate guidelines or procedures.Education24-60 Bachelor's degree credits approvedTechnical or Commercial Course in Banking OperationsExperienceTwo years of related experience.Other Qualifications• Ability to work full-time standing.• Willingness to serve the client.• Ability to identify the client's problems and necessities in order to offer different alternatives and solutions.• Excellent interpersonal skills and be able to work in groups.• Ability to manage difficult situations with clients.• Communication skills in both spoken and written English and Spanish.• Ability to establish priorities and work with multiple tasks at the same time.• Ability to work under pressure.• Flexibility to work extended hours, holidays and travel if necessary.• Computer skills.Region LocationsSouth Region (Ponce)Work ScheduleMonday to Friday and Saturdays.Flexibility to work extended hours and holidays, if necessary.ValuesPassion for PeopleSucceed TogetherOwn Every MomentBuild the FutureImportant:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.If you have a disability and need assistance with the application process, please contact ******. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.If you are a California resident, pleaseclick hereto learn more about your privacy rights..Popular is an Equal Opportunity EmployerLearn more about us atwww.popular.comand keep updated with our latest job postings atwww.jobs.popular.com.Connect with us!LinkedIn|Facebook|Twitter|Instagram
