Hotel Front Desk

Front desk agents have many responsibilities, including: Greeting visitors A front desk agent is often the first person visitors encounter. They should greet guests warmly and provide refreshments while waiting for the proper party. Providing customer service Front desk agents should provide excellent customer service by greeting customers and answering their questions in a friendly manner. Administrative tasks Front desk agents may perform administrative and clerical tasks, such as: Receiving and delivering mail and packages Answering calls and directing calls as needed Scheduling meetings Coordinating office activities Making and managing spreadsheets Posting charges to guest accounts Collecting fees from guests Problem solving Front desk agents should learn to prioritize issues and tasks and address errors quickly.Requisitos:Selling Front desk agents may use suggestive selling techniques to sell rooms or promote other services. Other tasks Front desk agents may also obtain tickets for events, provide information to guests, and coordinate with the housekeeping team. Front desk agents should have excellent communication and organizational skills.