For Quality services in the Site Complaints. WHAT MAKES YOU A FIT: The Technical Part: Bachelor's Degree with five (5) years of directly experience as Quality Professional in the regulated industry. Bilingual (English & Spanish) Project Management skills Shift: Administrative and according to business needs Experience in: Manufacturing/packaging deviations Root Cause Analysis, project management and compliance Complaint Investigations The Personality Part: Complaints…. Everybody has one, and no one can manage them like you can. You have a passion for getting to the root of the problem and satisfying your client's need to fix it. Sprinkle on a love of the scientific method, teamwork and, above all else, being ethical and you just might have what it takes to take on this new challenge. Bring it on! AS A PIECE OF FITS, YOU WILL: (The day-to-day on the job) Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations. Follow-up on corrective actions derived from investigations through completion. On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation. Therefore, the candidate must possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers. Communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners. WHO WE ARE: We are a Service Provider company different from the rest. We pride ourselves in how we treat the most important piece of our company's puzzle: you! We integrate Engineering, Construction, Maintenance, Utilities and Specialized Technical services across the Island (and in the US as well!). Our company is flexible, family-oriented and focused on our resources' well-being, while providing our Pharmaceutical, Medical Device and Manufacturing industry clients with top-notch quality talent. We're FITS! Are you the next piece? Powered by JazzHR
