Sr. Systems Engineer – Observability

Job Number24055529Job CategoryInformation TechnologyLocationMarriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesScheduleFull-TimeLocated Remotely?YRelocation?NPosition TypeManagementJOB SUMMARYThe Sr. Systems Engineer – Observability (SSE) role will define and implement infrastructure and application logging, setup governance, optimization, monitoring and control, including forecasting and chargeback model for observability platform. The role will work with engineering, application and enterprise/solution architects to develop and implement services, monitor, report and automation where applicable. This role serves as a subject matter expert in a complex array of full stack solutions. This role serves as a subject matter expert performing research, analysis, design, creation, and implementation to meet current and future requirements.CANDIDATE PROFILEEducation and ExperienceRequired:Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification7+ years' experience in information technology with hands-on technical/engineering roles including:5+ years' admin experience Dynatrace/Grail/Splunk Cloud / Cribl, etc3+ Experience in AWS cloud platforms log ingestion solutions3+ years data onboarding within a large-scale enterprise environmentExperience in implementing and maintaining Dynatrace/Grail or other observability solutionsExperience in Dynatrace Query Language (DQL) including building dashboards, reports and alerts to meet customer requirements.Experience in integrating observability tools with other ITOps solutions (Harness, ReadyAPI, ServiceNow, BigPanda, etc.)Splunk Certified Admin and/or Dynatrace Certified AdminAdditional Preferred Experiences:Scripting experience in at least one of the following: PowerShell, Regex, Python, JavaScript, Ansible and TerraformStrong knowledge of emerging tools, software, applications, and AI solutions for attaining best-in-class IT technology across the enterprise.Experience in researching emerging technologies and trends, standards, and productsExperience in establishing and implementing Observability best practices to standardize, monitor and control usage/performance of solutions.Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teamsProject planning and management experience.Experience operating in Scaled Agile FrameworkDemonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environmentDemonstrated experience learning and applying new technologies to solve business needsExcellent problem-solving skills working independently and through leading outcomes for cross functional teamsExcellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systemsStrong attention to detail with an ability to operate effectively across multiple prioritiesCORE WORK ACTIVITIESDesign, implement, and maintain high-performance and scalable observability solutions (Kubernetes – EKS/ACK, ROSA, DocumentDB and other data sources) in a complex enterprise environment.Collaborate with cross-functional teams to gather requirements, architect solutions, and deploy logging and monitoring environments that align with business needs.Leverage in-depth knowledge of AWS, Azure and Alibaba Cloud technologies, including IaaS, PaaS, and SaaS, to architect and manage logging and monitoring tools' deployments.Demonstrate proficiency in scripting and automation, enabling streamlined operational processes and efficient management of the Dynatrace and Splunk infrastructure.Lead optimization efforts for observability platform and explore alternative solutions using other automation technologies like Cribl, etc.Onboard data sources from various IT infrastructure and app. components into observability tools (Dynatrace/Grail, Splunk,SignalFx, Cribl).Provides technical leadership, oversight, governance and direction for services related to Marriott solution deliveryProvides technical expertise to project team for successful project and change implementationsDetermines customer requirements and works with sourced resources to develop solutionsProvides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior LeadershipLeads analysis of current environment for deficiencies and provides solutionsIdentifies opportunities to enhance the service delivery, operations and continual service improvement processesResponsible for project inception including requirements gathering and architecting, costs and chargeback modeling, infrastructure-as- code development and configuration managementDelivering TechnologyCreate and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagementsManagement of daily infrastructure operations to ensure availability SLA is met for storage servicesInterfaces with stakeholders to establish requirements and formulate priorities for infrastructure projectsLeads/assists in configuration managementWorks in a concerted effort with application development and engineering teams to resolve complex issuesProvides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives that improve the production services environmentResponsible for the establishment and continuous development of monitoring and alerting for all production environmentsDevelops internal processes and training to ensure team members have the needed skills and tools to support the production environments and deliver on project commitmentsPerforms complex quantitative and qualitative analyses for operational availability to promote a zero-defect environmentLeads/assists operational teams in system updates & upgradesProvides consultation for routine and complex systems developmentMaintains a proper balance between business and operational riskFacilitates achievement of expected deliverables and obligations of Services ProvidersEnsures early warning to the business stakeholder executives regarding degraded or missed service levelsCoordinates with Product and Architecture & Development teams for deployment and production support activitiesManaging Work, Projects, and PoliciesManages and implements work and projects as assigned.Generates and provides accurate and timely results in the form of reports, presentations, etc.Analyzes information and evaluates results to choose the best solution and solve problems.Provides timely, accurate, and detailed status reports as requested.Delivering on the Needs of Key StakeholdersUnderstands and meets the needs of key stakeholders.Develops specific goals and plans to prioritize, organize, and accomplish work.Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.Collaborates with internal partners and stakeholders to support business/initiative strategiesCommunicates concepts in a clear and persuasive manner that is easy to understand.Generates and provides accurate and timely results in the form of reports, presentations, etc.Demonstrates an understanding of business prioritiesAdditional ResponsibilitiesManages time effectively and conducts activities in an organized manner.Presents ideas, expectations and information in a concise, organized manner.Performs other reasonable duties as assigned by manager.California Applicants Only:The salary range for this position is $96,038.00 to $209,169.00 annually.Colorado Applicants Only:The salary range for this position is $96,038.00 to $190,154.00 annually.Hawaii Applicants Only:The salary range for this position is $116,205.00 to $209,169.00 annually.New York Applicants Only:The salary range for this position is $96,038.00 to $209,169.00 annually.Washington Applicants Only:The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 28 days after the date of this posting, 3/29/2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.Bewhere you can do your best work,?beginyour purpose,belongto an amazing global? team, andbecomethe best version of you.