ABOUT ONETRUST INTERNATIONAL If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust International may be for you. We are recognized as a Fortune 5000 company offering conventional, FHA, VA, USDA, and jumbo financing, while boasting portfolio, construction, and structure finance lending divisions. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly. If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages , work-life balance , a wide range of training opportunities , and an innovative and exciting business culture . Service is everything! Position Summary Complete a thorough examination of the closing package and support a smooth process for selling the loan. Essential Duties and Responsibilities Monitor and manage servicing transfer letter process. Conduct daily reporting on the status of outstanding loans in the file review queue and keep LOS updated to maintain precise data. Ensure follow-up with borrowers, title companies, and internal partners as required to fulfill outstanding loan conditions, utilizing both phone and email communication. Utilize precise, comprehensive, and thorough information when responding to warehouse banks, custodian banks, title companies, investors, and other departments. Guarantee timely responses to emails and voicemails in accordance with specified Service Level Agreements ("SLAs"). Other duties as assigned. The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job. Education and Experience 1+ years of closing and/or post-closing experience. 1+ years of Freddie Mac Loan Selling and Fannie Mae Loan Delivery experience. Knowledge of FHA, VA and USDA guidelines. Ability to maintain a knowledge of lending guidelines, investor programs, industry requirements, and industry changes. Knowledge, Skills and Abilities Demonstrated computer skills in word processing, spreadsheet, and electronic mail software. Strong communication and interpersonal skills, and a high level of professional integrity. Maintains a positive, helpful, constructive attitude and work relationship with co-workers and supervisor. Strong time management and organizational skills in a dynamic, constantly changing environment. Attention to detail and quality focused. Understanding of mortgage closing documents. Good command of English, both oral and written, with strong customer service skills. Encompass experience preferred.
