Account Manager in Catano, PR POSITION SUMMARY: The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. PRINCIPAL RESPONSIBILITIES: Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. Schedules and completes proactive customer calls and visits and captures key information in the Company's information systems. Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. Responds to all cancellation requests in alignment with the established escalation policy. Proactively communicates with or responds to customers in support of Company pricing initiatives. Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. Partners with the operations team, when needed, to address customer services issues. Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities. Performs other job-related duties as assigned. QUALIFICATIONS: Professional presentation; is confident, assertive and displays a high level of self-esteem. Good time management skills to ensure assigned responsibilities are completed in an efficient manner. Good communication skills; is able to effectively communicate to all levels of management, both internally and externally. Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas. Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook. Excellent written and verbal presentation skills. Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong desire to win; takes appropriate risks. Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. Has a service orientation; is actively looking for ways to help people. Bachelor's Degree. MINIMUM REQUIREMENTS: One year experience in a customer-facing role that includes identifying and addressing customer needs. High School diploma or GED. Valid driver's license. Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Posted Date:6/28/2019 9:03:01 AM Job Type: Exempt Req : R-001989 Job Category: Sales SDL2017
