Care Management Support Assistant 3 (Fully Bilingiual, Healthcare Administration Support Exp. A Must ) San Juan, Pr

Description The Care Management Support Assistant 3 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. Responsibilities The Care Management Support Assistant 3 Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. Required Qualifications High School Diploma 1-3 years of technical experience with knowledge of Microsoft Office Word, Excel, Outlook Administration support experience in a healthcare industry with familiarity with care and well-being resources Fully Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing M-F 10am-7pm Preferred Qualifications Associate or Bachelor's Degree in Business or a related field 2 or more years of demonstrated leadership experience Experience with Microsoft Access Additional Information Schedule: Monday- Friday 10-7 pm , Over Time, Some Weekends Training: 2 weeks at Humana Office Hato Rey Address: 383 FD ave Roosevelt , San Juan PR 00918 Travel: n/a Language Proficiency Testing (English/Spanish): Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Scheduled Weekly Hours 40 SDL2017