Job Summary The beautiful Embassy Suites San Juan Hotel & Casino is looking for their next Casino Shift Manager! A Casino Shift Manager oversees the daily operation and administration of the Table Games Department and overall floor operation.
This position will report into the Director of Casino Operations and oversee a team of 15-18 day to day on the casino floor.
What will I be doing?
A Casino Shift Manager will oversee the daily operation and administration of the Table Games Department and overall floor operation. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Authorizing credit in accordance to the established credit policies and procedures
- Assumes the duties of the Casino Director in his/ her absence.
- Approves complimentary privileges to qualified players
- Ensure that all policies and procedures are being followed properly
- Makes cost effective and revenue decisions
- Responsible for the hiring, disciplining and evaluation of all staff
- Assist theaccounting Department with the collection of accounts
- Act as liaison between Casino and other departments
- Maintain a warm and friendly demeanor at all times.
- Attend meetings/training as required by management.
- Assist all audit processes
- Comply at all times with Hilton standards and regulations to encourage safe and efficient Hotel and Casino operations
- Complies at all times with regulatory, departmental and company policies, also with federal and local laws
- Approach all encounters with guests and fellow employees in a friendly, service oriented manner
- Must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees and communicate in a pleasant, friendly and professional manner at all times
What are we looking for?
A Casino Shift Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Must be able to convey information and ideas clearly
- Must be able to work with and understand financial information data from various sources and consider, adjust or modify to meet the constraints of the particular need
- Must be able to work well, maintain composure and objectivity in stressful, high pressure situations
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be effective in handling problems in the workplace, including, anticipating, preventing, identifying and solving co-worker and guest problems as necessary
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- College degree preferred
- Supervisory experience desired
- Able to work evenings, weekends and rotating shifts
- Criminal Background/ Credit Check
- Casino license required
- Table Games knowledge
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
