Credit & Collection Officer

Descripción del Empleo:
• Provide quality customer service and collections in a high-volume and fast-paced.
• Review aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone inn order to obtain payment.
• Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
• Research and resolve potential billing errors, disputes, cash applications, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
• Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Comply with company and AR policies.
• Shift will consist of working tickets and ensuring inbound phone coverage.
Requisitos:
• Ability to communicate with co-workers, vendors and customers.
• Ability to work under pressure.
• Knowledge in Microsoft Excel, Word and Outlook.
• High School Diploma and/or Bachelor degree preferably in Accounting at least 3 or 4 years of experience.
• Bilingual: Writing and Speak.