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Job Description
Position Purpose:
Department Supervisors train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition they provide valuable input into merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product knowledge and the ability to lead and develop others. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution.
Major Tasks, Responsibilities & Key Accountabilities:
Supervise the work activities of Associates within his/her area
Communicate store objectives to Associates using the appropriate programs and tools
Train and develop Associates within the work team, through the management of training calendar and curriculum
Engage in coaching for the development of Associates
Participate in the interview process for hiring of new Associates and partner with store management on recommendations
Provide input into appropriate discipline decisions related to Associates
Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area
Nature and Scope:
Accountable for direct supervision of the work activities of subordinates, which requires planning, monitoring and review of work
Direct supervision of a shift or the coordination of multiple work groups
Makes recommendations concerning selection, termination, performance appraisal and professional development
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
Environmental Job Requirements:
Environment:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
Travel:
Typically requires overnight travel less than 10% of the time
Minimum Qualifications
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)
Additional Qualifications:
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
– Requires the ability to move around the store and maneuver
merchandise when necessary
Responding to public address system announcements
– Requires listening for customer service calls, personal pages and general information announcements
Walking and Standing
– Requires moving around the store to assist Customers
Identifying and reading reports, tickets and UPC
labels
– Requires recognizing, identifying and using merchandise and
necessary reports
Preferred Qualifications
2+ years Retail Sales or Trade experience
2+ years Customer Service experience
Knowledge, Skills, Abilities and Competencies:
Quality Service:Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
Product Knowledge:Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs
Solutions:Seeks to fully understand the customers needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer s need is met
Respect Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
Project Focus Asks customers about their project and provides appropriate related items and services for total project, sells the whole project
Selling Skills – Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes Good, Better, Best strategy
