Hr Representative

General Description 13; Respond to internal and external customers questions and general inquiries related to Human Resources systems, processes and policies.

Essential Duties and Responsibilities 13;

Provide exceptional customer service by responding to all walk:in customer service requests, inbound customer calls and written correspondences. Build rapport with each customer. Actively listen to customers requests and inquires and resolve them according the established period. Provide internal customers and applicants orientation about ZAP, ZAP Performance, ZAP Finance systems, and Our People processes, and policies related to Talent and Acquisition, Compensation, Performance Management, Learning and Development, Organizational Development, Employee Relations, Benefits and Payroll. Document in detail all interactions with customers. Refer some situations to Human Resources specialized units.

Minimum Education 13;

Bachelors degree in Human Resources, Labor Relations or Psychology.

Experience 13;

One (1) year of related experience in human resources.

Certifications / Licenses 13;

No certifications or license needed.

Competencies 13;

Accountability

Analytical Discipline

Collaboration and Teamwork

Change Agent

Customer Centric

Self:Development

Business Excellence

Character

Additional Information 13;

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employees performance evaluation.