JOIN OUR TEAM A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:
Full Time Opportunity 13;
General Description 13;
The Contact Center Solution Architect will understand the needs of the business and organizational strategy and design the implementation and rollout of our AWS Connect solution. Develop solutions based on Contact Center technology and artificial intelligence platforms and build the strategic roadmap required to rationalize and simplify our contact center portfolio. We are seeking self:motivated forward:thinking Solution Architect with deep technical knowledge and hands:on experience in analyzing, designing, installing, administering, maintaining, and troubleshooting hardware and software applications. This role will lead shaping, solutioning, implementation, and delivery of complex contact center programs. As a senior leader in Architecture, your quest for innovation happens directly at the intersection of technology and business strategy, leading organizational, operational and technological change, now and in the future. Youll spearhead the efforts of passionate and dedicated teams of architects, aligning cross:functional and cross:LOB projects, ensuring that theyre fiscally and technically within reason. Youll collaborate with internal teams and business leaders alike, creating strategically sound Target State Architectures that can handle todays needs and be ready for tomorrows needs as well.
Essential Duties and Responsibilities 13;
:
Works closely with key stakeholders throughout the organization to define strategies, points of view, roadmaps, workflows, reference architectures, and other deliverables to support technology selection, implementation, integration, and management.
:
You will conduct cloud contact center road map sessions with business leadership, vendor architecture and sales support. You will lead software evaluations for cloud migrations for customer service channels.
:
Manage and lead technology mergers as a result of organizational acquisitions
:
Provide technology architecture for migration from on premises to cloud and lead several contact center technology projects from design and technology perspective.
:
Build both learning documents and standard methodologies on AWS cloud solutions.
:
Use agile methodologies. Optimize solutions and improve processes for current organization.
:
Lead operational automation management and monitoring
:
Lead major technology transformations in contact center and artificial intelligence technologies. Analyze, lead and execute changes for MIPS reduction
:
Lead efforts to achieve platform stability, resiliency and high availability. Provide cost savings though infrastructure and server consolidation
Additional Essential Duties and Responsibilities 13;
:Responsible for architecting solutions for each of the functional areas within their respective domain(s) or business horizontal(s).
:Responsible for understanding dependencies between technology platforms and product(s) required to deliver a specified business solution.
:Works closely with partners inside and outside IT and across business communities in assessing technology requirements and identifying potential technology solutions, always assessing existing technology investments as a first step.
:
Participates in cross:functional teams for developing and implementing new processes, standards and high:level requirements. Works in conjunction with applications, security, legal, compliance, operations, engineering and other areas, as necessary.
:
Designs, develops, modifies and adapts short and long:term solutions to information technology (IT) assessing new and existing applications and systems architecture.
:
Applies business ex
